Monifa B.

I placed an order online and 2 items were only available to be picked up at the store and they o the rest of the order was going to be shipped to me which was not a problem. The total order was $105.15 and I used my debit card for the order. 2 days later I just happened to check my bank account and discovered the total payment was deducted from account in 2 parts and I had a pending debit in my account for the full order of $105.15 meaning I was unable to access that amount. I contacted the customer service for Kohls.com and the rep stated that there was a hold for the full order amount on my bank account because I needed to pick up the 2 items from the store first. I expressed my disappointment to the rep but she did not seem to care. When I went to store to pick up my items, the sales clerk said that was not the policy policy and said my bank may have made a mistake. Needless to say it was not the bank's fault and after speaking a supervisor at kohls.com the next I was informed that was the policy to place a hold for the full balance of a order on your account it part or all of your order needs to be picked up at the store. This will be my last time ordering online. I am very disappointed because I really like the clothes for my children.