This company is not FOR the people, they are completely money hungry and lack basic customer service skills. You would think after stealing hundreds of dollars from people and hearing complaints they would change their practices. This company should be shut down and I will make sure everyone knows that they steal your money even after you follow their rules. I returned my tote and am now being charged $400.00 for items I dont even have anymore! They should be ashamed of themselves and I will make sure everyone know how bad they are until I get my FULL REFUND I DESERVE.