CHEAPLY MADE FURNITURE - bought a bunk bed for my daughters in March - paid for insured shipping. When we received the bunk bed there were scratches on the head board. After communicating with them for about 6 weeks via e-mail, we resolved the issure. They were to send me a paint pen to touch up the scratches, and they refunded 8%. I was happy with that EXCEPT the paint that they sent was in a baggie in a plain white envelope. So, when I finally received it, it was all dried up and I couldn't even open the envelope.
MORE IMPORTANTLY, it took so long to resolve the scratches and we waited to put the bunk bed together just in case they wanted us to return the head board. Well, a month after we finally put the bunk bed together the slats broke!!!! CHEAPLY MADE FURNITURE! And since the time elapsed from the date of purchase was over 3 months, we had no recourse with paypal, ebay, or our credit card. Check your purchases carefully!!!!!