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They completely ignored me multiple times when i asked them to fix a simple problem on their end, being customer service reps, you think that would be their whole job. But instead of fixing the problem THEY MADE, they ignore my emails more than once and told me to fix a problem. Which by the way had a time consuming solution, because i would have to look through their entire catalogue again for the exact pieces I originally ordered all because their website doesnt even have a simple "re-order" tab or a link to click on the exact piece in a customer's past/cancelled orders section.
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I was subscribed to their elite box subscription where you pay a $20 styling fee that gets...
Hello,
We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue. Could you please help us out with an order number related to this issue?
We would greatly appreciate it. It would help us greatly to investigate this mishap with our team.
Thank you for your patience and understanding. We are genuinely sorry about the disappointment our service has caused you.
Best,
Adore Me