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1 Review by Monica

Yandy

Yandy

1/31/19

I have been waiting almost three weeks for a refund, and I have never had to wait as long as it has taken them. They said they already process the refund but in the email it says it can take up to 3-4 weeks for my bank to process the fund to my account, and if I have questions to call my bank. I called my bank and they stated it would NEVER take that long, it would only be 2-5 days, and he told me to call yandy back and talk to them, if they end up not refunding, we can dispute the charge as fraud... So I called them back, and spoke with *- I explained to *, I don't have a problem with him, this issue is not his fault, and I just wanted clarification, because I kept getting misleading information, from previous reps and the emails I'm getting. Well the reason I told * that this isn't personal, is because he was acting so defensive and arguemenitive with me, and for nothing... I would think a business would care about the most important part of it, with is there clientel, because us shoppers are the ones giving people like * and * a pay check... I asked to talk to * manger, although he was able to tell me useful information, the way he was talking to me did sit well with me. He kept saying well a manger can't do nothing for you- and I said I don't need anything to be explained any future, I just want a servay or a manger. He puts his manager * on the phone and I called her "ma'am" and she cut me off and said my name is *. So I go on to explain how I am feeling about the customer service. oh and off the record (they love to play victim and the manipulation game.) The reason why, is because they will give you the poorest customer service ever, argue with you when it should t even be a debate, and then once they tick you off they will turn it on you. * would not even let me address my concerns, which are LEGIT concerns, and at a business stand point you HAVE to be willing to listen to your customers- instead * is gonna steadily talk over me, and not even let me finish what I'm saying. Every time I tell her "my bank and * (her agent) both confirmed it would take 2-5 business days, she goes on to start a arguement "we can't guarantee it will take 2-5 days, it's up to your bank" then I tell her again "my bank already confirmed it" and she would continue to say "well we can't confirm it" which is not even why I'm trying to talk to her! * already confirmed it and my bank. I'm simply telling her how the conversation went with * and why I feel the service is bad. She steadily keeps talking, to the point I can't even talk because she is just talking... So I ask her to stop, and she says "well I'm gonna go ahead and disconnect the call now" because she DOES not want to even hear anything, and I've worked In call centers before- you don't hang up unless your being abused by customer and you've explained at least three times to customer if they don't stop you will have to disconnect... Well I wasn't even being abusive, she just kept talking and not listening, then I ask her to stop and she decides she will hang up.. So I then got so mad about this, my last word was NOT nice, but instead of her just hanging up she goes to my insult "oh back at you" so now she is doing everything your not suppose to do to a customer! First she is gonna instigate the issue, and not just hear me out in what I'm trying to tell her, but bluntly interrupt me, and act stuck up and rude. They have no interest in engaging with customers, or listening to resolve the issues, they just sit and poke at you until you get fed up, and once you try to do anything about it they will act like they are the victims. I talked to * again and she tried saying she was hanging up the first time cause I used launguge, which is such a lie. Then I got her to admit that, when I correct her, that I didn't say anything mean until she wanted to hang up for no good reason, other then they don't care. I'm never shopping here again, it's such a mess and waste of time. This would have been so much easier if they even had a little more customer service and didn't instigate problems.

*Personal information redacted by admin

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