There are several warning signs along the way but I ignored them and got caught for a lot of money I can't afford to lose. Their story is their systems are all automated - to the extent not even the finance manager has the authority to override. Any system that requires you to pay more money in order to get a refund that was promised up front is seriously dodgy. I have a long email trail but have got nowhere. I have asked several times for contact name and phone number as well as more detail about the company nothing forthcoming. Now I see the website is closed. Stay away from this one