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I have been using the website for 3 years, it's funny but of really no much use to improve with photography. I decided to not renew the premium membership and unticked automatic renewal box on my account. I didn't realize it had to be deactivated also from Paypal (why?) so today I got an unwanted payment. I'm trying since hours to talk about the issue to get my money (which I badly need!) back, I have a Case open but have no idea if and when someone will answer. It's ridiculous they have nothing like a real time chat for urgent matters at least.
Monica M.'s review of ViewBug earned 16 Very Helpful votes
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Hi Monica,
Thanks for your post. Our Member Support Team can definitely review all upgrade/renewal matters. For any billing or account matters, we definitely encourage members to reach out immediately to our member support team at members@viewbug.com. Our live agents reply within 24 hours, typically much less.
The ViewBug Team