Monica M.

I booked a night at this hotel with my husband and 11 year old son who liked the looks of their outdoor pool. We live out on the Mesa and like to come into town for dinner and spend the night on occasion. When we went to check in the manager and another lady interrogated us on the purpose of our stay. They informed me they don't like to rent rooms to locals due to our bad behavior, destruction of rooms, druggies overall we are not welcome and they are privately owned and can be prejudice against whomever. I was shocked at the rudeness and complete lack of customer service. I cancelled the transaction and we drove back to the Doubletree where we got a locals discount HAHA a cookie and much better room. No one from Durango should stay at the Best Western Mountain Shadows is full of sketchy disrespectful locals BEWARE.