Monica L.

Rented an Airbnb house in Arlington, Tx a block from AT&T Stadium, once we entered the house and identified sleeping arrangements, I noticed what appeared to be a rodent dropping on a bath towel. Since I am terrified of mice, I moved the towel to show evidence to Host, and convinced myself that it wasn't what I thought... fast forward to later that night while we were relaxing watching tv in living room, a mouse made an appearance that freaked us out.

I immediately contacted the Host who was apologetic, said property is exterminated every six (6) months, due to late hour husband would stop by in the morning to address problem, and host also contacted Airbnb customer service for guidance. Host claimed that guest has never seen or made a complaint regarding rodent(s), which might have been true, but hard to believe considering the dropping on towel.

Airbnb rep phoned me to discuss and led me to believe that other accommodations were being look into and that she would phone me back in 15 minutes with an update. The rep failed to callback, we were tired, but could not retire for the night with a mouse running back and forth from under the leather sofa; therefore, we decided to take measures into our on hands to remove the mouse. After we determined that mouse had not taken shelter in leather sofa, we discovered an unused vent under a throw rug under said sofa was that contained an old radaitor beneath the floor.

We purchased steel wool and glue traps from Walmart, covered vent with steel wool, placed the rug back over vent, and put glue traps under sofa and in other corners of living room.

We tried unsuccessfully to secure other accommodations but all hotels were booked and there were not any Airbnb properties available near-by that could accodate a party of ten. Airbnb sent me an email to inform me that if we located another property that was more than we paid for house with the mouse that we would receive a 10% discount, to explain how to rebook with funds paid, that host cancelled reservation returning funds, but since we were unable to secure other accommodations. We had no choice but to remain in house with the mouse.

This was my first time renting an Airbnb house and my last time, it is not my desire to stay in a house with unacceptable conditions, and do business with company without any viable options to satisfy customer or willing monetarily to make it right. However, the Host offered us a one (1) night credit to appease us.

We reluctantly accepted because we had no other option, we trapped the mouse hopefully, but we also were trapped and had to stay in a house with a mouse.