PromGirl practices business in an underhanded deceiving manner and I would highly recommend using Nordstrom or any other reputable company versus this scam of an operation. The paper invoice that arrives with your merchandise is misleading and does not clearly state their return policy. It boldly states "EASY RETURNS & EXCHANGES", "4 EASY STEPS TO RETURN" but fails to mention anywhere on the invoice that you must do this within 5 days of receiving the purchase. This is clearly intentionally left off the documentation and would be an important piece of information that any reputable company would provide for their customers. Too many other places to shop to support this kind of underhanded business practice.