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Monica L.

Contributor Level

Total Points

2 Reviews by Monica


Absolutely fantastic customer service from a website. Very clear instructions on returns. Upfront documentation arrives with your order. Friendly and courteous people answer the phone and assist customers. My go-to site!


PromGirl practices business in an underhanded deceiving manner and I would highly recommend using Nordstrom or any other reputable company versus this scam of an operation. The paper invoice that arrives with your merchandise is misleading and does not clearly state their return policy. It boldly states "EASY RETURNS & EXCHANGES", "4 EASY STEPS TO RETURN" but fails to mention anywhere on the invoice that you must do this within 5 days of receiving the purchase. This is clearly intentionally left off the documentation and would be an important piece of information that any reputable company would provide for their customers. Too many other places to shop to support this kind of underhanded business practice.

Marissa C. – PromGirl Rep

Please contact us at our US toll free number 1-888-The-Prom (1-888-843-7766) or international at 302-279-1052. We would love to answer your return questions! Our customer service team is happy to review your return request.

You can also contact us by live chat or email!

Monica Has Earned 5 Votes

Monica L.'s review of PromGirl earned 4 Very Helpful votes

Monica L.'s review of Simply Be: Plus Size Clothing earned a Very Helpful vote

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