I ordered and asked for replacement... Then they sent a much better with a great message saying "Its your company and our products are only for you".
This is a game changer. At first, it feels really weird but then it becomes addictive. It wakes your face up, and after a couple weeks of using this in the mornings, my face feels smoother and my eyes look less puffy and aged. I actually look forward to my ice rolling every morning now. And for the price- you can't beat it. Great buy on My Makeup Brushset.