Monica B.

Customer Service was notified that I was posting this review!
I spoke with customer service 3 time this week and it was such a waste of time. First of all I find it strange that all their customers service agents are names Juan with a different initial for the last name. I spoke with "Juan V" on Saturday regarding a return. I wanted to return 2 pairs of jeans and a shirt I purchased online. I've been on bed rest for 2 weeks because of surgery and missed the return cutoff day baby a day or so. He ensured me I would be receiving a label to return the items via usps in my email shortly and I would be refunded when the items are received. I waited a few hours and still didn't receive anything in my email including my junk mail and decided to contact customer service again just to make sure they had the correct email. I then spoke with "Juan E" who said the same thing and my label will be created it just takes a little bit of time because it is being created by a "Special Team" and I had nothing to worry about and in due time the label would be emailed to me. Fast forward 5 days of constant email checking I still have yet to receive the label. I contacted customer service today and spoke with "Juan S" and was told that I would not be receiving a label to return my items because it exceeded the time frame. After being told by 2 other customer service representatives that I had nothing to worry about and I would receive my label, I'm furious. I explained to "Juan S" that I was told by both "Juan V and Juan E" that my return was approved and I was ensured I would get a label he agreed and said it would be honored. I waited about a half an hour for "Juan S" to tell me I would not be receiving a label because the other 2 Juan's gave me false information. I'm so done with this company. Why waste my time and agree to helping me with my situation just to go back on what I was told?