Monica B.

Order # P*******
I had placed my order back in 11-19-18 with Popreal. I had purchase 1 toddler red dress, 1 little girls's red dress, 1 mom red dress, and 1 v-neck mom red dress. I needed these dresses for an important event in the first week of December. I didn't receive the dresses in time so I had to go and purchase another set of 4 red dresses for this occasion. I finally received the red toddler and red little girl's dresses a few days after Christmas and they were beautiful. I wrote back stating I still needed the other two mom dresses. I got a confirmation saying that they were in route. I receive the 1 mom red dress in January 11,2019. The dress was poorly made and I wasn't happy with this product at all. We kept the dress because of the long wait and I did not want the hastle of resending/waiting. I sent another message stating we were still waiting on the last dress, the V-neck mom red dress. I received a message stating that it was processing in JFK and it's in transition dating 12-21-18. Wow, we certainly have a problem especially if it's still in transition since 12-21-18. I am certain that this will be the very last time that I order from Popreal. I have ordered many things from China but I have never had to wait this long to receive my products and poor quality with the once dress. I truly should have read some of these reviews before ordering. It would had saved me money and the headache!

Here's a copy of my correspondence with Popreal:

Hello,

I am trying to track my order online and I did not received
Confirmation of a tracking number.
My order ID: P*******
My Receipt Number: 3184-2271-1206-9910
My order was placed on: November 19,2018
My name is Monica
I would greatly appreciate it if someone could contact me in letting me know
The status of my order. If you would send me a tracking number I would be able
To track my order online.
Thank you,
Monica

The captcha I received from your company is CJlij.

AP

Anna from Popreal.com <*******@popreal.com>

Sat 12/8/2018, 7:46 AM

Cabarrus County Schools - CAUTION: This email originated
From outside the organization. Do not click links or open attachments unless you
Recognize the sender and know the content is safe! Dear customer, For your
Order P*******, Thanks for your email.

Hey Anna!

Thank you so much for
Responding to my email! I was able to track my package with the tracking
Number that you had sent me!

Thank you again for the
Reassurance!

Order Number: P*******

Smiles,

Monica

Anna from Popreal.com <*******@popreal.com>

Thu 12/13/2018, 9:17 PM

Cabarrus County Schools - CAUTION:

This email originated from
Outside the organization. Do not click links or open attachments unless you
Recognize the sender and know the content is safe!

Dear customer,

P*******

Thank you for your support and understanding.

If there is anything I can do to help, please just let me know, I
Will try my best to help you.

Enjoy your lovely day.

Best regards,

Anna
Customer Service Team
www.popreal.com
Error! Filename not specified.

===========================================================================
Popreal Resolution Center
In any case you are not satisfied with our customer support's response, you can
File a dispute by going to our Resolution Center:

Your case will be taken care of by our dispute management team in first
Priority.

Error! Filename not specified.

MB

Monica

Sat 12/29/2018, 10:49 AM

Hello there Anna! Merry Christmas and Happy New Year's to
You! I am still waiting on the mom red dresses. Is there a tracking number for
These two items? I understand that it takes a while for some of the items to
Arrive. However, it has been since 11/19/18

GP

Gaynor. Zhang from Popreal.com <*******@popreal.com>

Mon 12/31/2018, 12:20 AM

Cabarrus County Schools - CAUTION: This email originated
From outside the organization. Do not click links or open attachments unless
You recognize the sender and know the content is safe! Dear customer, For your
Order P*******, Thanks for your email. Hope you

MB

Monica

Fri 1/11,1:31 PM

Hello Anna, I am still waiting on the rest of my order
P*******. I am still missing the red Mom dresses. I received the following
Tracking information on 12-29-18. The tracking information here is no longer
Accessible. I have receive partial order but I am still

CP

Cherry.ma from Popreal.com <*******@popreal.com>

Fri 1/11,10:28 PM

Cabarrus County Schools - CAUTION: This email originated
From outside the organization. Do not click links or open attachments unless
You recognize the sender and know the content is safe! Dear customer, For your
OrderP******* The tracking number is
**************

MB

Monica

Thu 2/7,3:52 PM

Hello Anna! I am waiting on the last item that I ordered
Back in November 19,2018. My order number is P*******. I am still needing the
Deep V-neck red (mom) dress. This is ridiculous! I had needed this dress back
In December for an event that I had planned

CP

Cici.Ge from Popreal.com <*******@popreal.com>

Thu 2/7,10:16 PM

Cabarrus County Schools - CAUTION: This email originated
From outside the organization. Do not click links or open attachments unless
You recognize the sender and know the content is safe! Dear customer, Glad to
Serve you. Your order P******* has been checked

Monica

To Whom It May Concern:

I am trying to track my
Product with the tracking information that you just sent me on 2/7/19 for

P*******.

The tracking information
That you had previously sent me is dated for 12-21-2018. Is this
Correct? If it is, we certainly have a problem. I should have already received
My products if it was processing in JFK and was in transit on 12-21-18.
I need some clarification as soon as possible. I understand maybe there
Were delays last week due to you all having your Chinese New Year Celebration.

Thank you,

Monica

Dear customer,

For your order P*******,

Thanks for your email. Hope you are doing well today.

Your order has been checked and the items have already been
Dispatched to you on 2018-11-30.

The tracking number is **************297 and
You can track via https://www.fedex.com/en-us/home.html

If there is no tracking information, please track five days later
Because it is slow for the carrier to update on the internet.

Since it is an international shipping from Hongkong, It will need
10-20 working days more for shipping on delivery.

The shipment for the remaining items red; mom-mwill be arranged when they are
Ready for delivery and you do not need to pay any extra shipping fee.

Please wait patiently and hope you receive it early.

Have a wonderful day

Best regards,

Anna
Customer Service Team
www.popreal.com

===========================================================================
Popreal Resolution Center
In any case you are not satisfied with our customer support's response, you can
File a dispute by going to our Resolution Center:

Your case will be taken care of by our dispute management team in first
Priority.

Getting too much email from Anna from Popreal.com
<*******@popreal.com>? You can unsubscribe

Monica

Hey Anna!

Thank you so much for
Responding to my email! I was able to track my package with the tracking
Number that you had sent me!

Thank you again for the
Reassurance!

Order Number: P*******

Smiles,

Monica

Anna from Popreal.com <*******@popreal.com>

Thu 12/13/2018, 9:17 PM

Cabarrus County Schools - CAUTION:

This
Email originated from outside the organization. Do not click links or open
Attachments unless you recognize the sender and know the content is safe!

Dear customer,

P*******

Thank you for your support and understanding.

If there is anything I can do to help, please just let me know, I
Will try my best to help you.

Enjoy your lovely day.

Best regards,

Anna
Customer Service Team
www.popreal.com

===========================================================================
Popreal Resolution Center
In any case you are not satisfied with our customer support's response, you can
File a dispute by going to our Resolution Center:

Your case will be taken care of by our dispute management team in first
Priority.

Monica

Hello there Anna!

Merry Christmas and Happy
New Year's to you!

I am still waiting on the
Mom red dresses. Is there a tracking number for these two items? I
Understand that it takes a while for some of the items to arrive.
However, it has been since 11/19/18 since I have ordered these items. It is going
On 2 months now. I have ordered items from China with other companies
Before and it has not taken this long for me to receive my orders.

I would appreciate some
Information or tracking number in regards to the items that I had ordered.

Order Number: P*******

Thank you,

Monica

GP

Gaynor. Zhang from Popreal.com <*******@popreal.com>

Mon 12/31/2018, 12:20 AM

Cabarrus County Schools - CAUTION: This email originated from
Outside the organization. Do not click links or open attachments unless you
Recognize the sender and know the content is safe! Dear customer, For your
Order P*******, Thanks for your email. Hope you

Monica

Hello Anna,

I am still waiting on the
Rest of my order P*******. I am still missing the red Mom dresses. I
Received the following tracking information on 12-29-18. The tracking
Information here is no longer accessible. I have receive partial order but I am
Still waiting on the rest of my order. Please respond with a new tracking
Number for this order:

Thank you,

Monica

Dear customer,

For your order P*******,

Thanks for your email. Hope you are doing well today.

Your order has been checked and the item mom-mhave already been dispatched to
You on 2018-12-11.

The tracking number is *********************243 and you can
Track via http://track.4px.com/query/**************

Here is the latest shipping information:

2018-12-21 14:38JFK / In transit,
It's progressing through Post network 2018-12-19 08:52JFK / Released
From customs: customs cleared. 2018-12-15 19:49JFK / Shipment
Arrived at airport of destination country

The item have already
Been dispatched to you on 2018-12-28.

The tracking number is *********************547 and you
Can track via http://track.4px.com/query/*******207

Here is the latest shipping information:

2018-12-31 08:42Baiyun, Guangzhou, China
/ Depart from facility to service provider.

If there is no tracking information, please track five days later
Because it is slow for the carrier to update on the internet.

Since it is an international shipping from Hongkong, It will need
10-20 working days more for shipping on delivery.

Please wait patiently and hope you receive it early.

Have a wonderful day

CP

Cherry.ma from Popreal.com <*******@popreal.com>

Fri 1/11,10:28 PM

Cabarrus County Schools - CAUTION: This email originated from
Outside the organization. Do not click links or open attachments unless you
Recognize the sender and know the content is safe! Dear customer, For your
OrderP******* The tracking number is
**************

Monica

Hello Anna!

I am waiting on the last
Item that I ordered back in November 18,2018. My order number is
P*******. I am still needing the deep V-neck red (mom) dress. This
Is ridiculous! I had needed this dress back in December for an event that
I had planned to wear it for. I have always ordered from China and I have
Never had to wait this long to receive my shipment. I even had dresses
Made to order from China and have never had to wait this long. This was my
First experience in ordering from Popreal. I need to hear back from
Someone in this department.

Thank you,

Monica

CP

Cici.Ge from Popreal.com <*******@popreal.com>

Thu 2/7,10:16 PM

Cabarrus County Schools - CAUTION: This email originated from
Outside the organization. Do not click links or open attachments unless you
Recognize the sender and know the content is safe! Dear customer, Glad to serve
You. Your order P******* has been checked

MB

MB