Monia L.

Let me begin with, most reviewers here must be a very good person, because after waiting for a number of days for those delayed refund, we still emailed them again asking for updates. Classic story, and it just happened to me. The last time, the so-called customer service (one of previous reviewers named Jose K claimed as BOT, which I somewhat agree) "promised" to get back to me in 3-7 more (working) days.

I was informed the same thing on Feb, that the refund was submitted and processed. 25 working days later, I was replied that the refund had been SUBMITTED. Only submitted all this time? To where? I'm starting to believe they delay the process on purpose. There are no guarantee that my money has made its way back to the bank, yet.

To make WFH activity more interesting, I occupied Google search a little bit.
GOEX MANUFACTURING LIMITED, which 1Outlets mentioned as what they are subsidized of, has been struck off as of 2017. Of course, this might still means nothing.
Well now let's find some companies named Simba (and bring him back to the Pride Rock, no?). Status is still active, but why a wholesaler/trader company be related to a yoga class project? A bit sparse of an interest, roaring and zen. Still, maybe the creator was indeed interested in 2 different fields.
I wanted to know more about the management. Maybe I could find some names from some linkedin pages, their emails, and I could contact them directly, see if they would help accelerate my ticket. I was aiming for anybody, be it the director or clerk.
Whatever my search term was, it returned one name at the top, with the position of Data Scientist, and that was just about it. Where are the other employees? A web page suggested the number of employees, but only 2 are viewable (you have to sign up to view the entire structure, which I think is useless). I didn't know why my brain told me to wonder if these two were actually a couple in real life. Was this indeed an organised deception system since the beginning of its time?

There are no clear explanations about worldwide shipping. What courier do they use? How long is the shipping duration? How can a customer track the shipment?
Why do they only accept payment via bank transfer or credit card? It's hard to believe that a global commerce nowadays don't accept Paypal.
All I mentioned above only redirects to the About page. The refund and return policy page is perfunctory. Social media links are useless, because it redirects to search links. So lazy. I believe they only have a Facebook page? Where is the FAQ section?
A good established global commerce company should know this.
I should have read the red flags.

What they do, and this is only my best guess:
Taking people's money, circulate it within more than one month to God knows where, to support whatever other business(es) they have on hand. 20 working days give the money enough time to rotate and give us consumer headache because we eventually get the bill statement and still have to pay it while the refund is being "processed".

Folks, what you can do:
- If you were promised refund, keep asking for it. Don't give up. I still use a presumably good language in my emails, I haven't yelled or used caps yet.
- Ask for ARN code. "Acquirer reference number,(ARN), is a unique number that tags a credit card transaction when it goes from the merchants bank (the acquiring bank) through the card scheme to the cardholder's bank (the issuer). This number can be used by issuing banks to trace a transaction with an acquirer." That's the only certain thing that assures you, that your money is coming back to you. Or, you can still file for dispute to your bank/credit card company.
- go to www dot cccs dot gov dot sg. Go to Approach Us section, click on Feedback/Complaints. Scroll down and find a link to download CCCS complaint form. Fill in, gather your screenshots as supporting document and mail the bundle to the address on that page. You will receive an auto-reply, that they have received your files. There is a 50-50 chance that the agency will ignore the complaints especially if it from foreigners. But at least you record your concern, and who knows, maybe if there are plenty of alike sound, it will be able to catch the government's attention.
- Don't engage in any transactions or anything with 1Outlets again. And do share this review if you feel like this helped you in any way. I'm thinking about posting this to my blog.