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Mona S.'s Profile


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Member since: May 2017

1 Review by Mona



After 5 years of paying Carbonite dues, I finally needed to access the files due to a computer failure. I was asked to do a password reset and subsequently asked security questions to which the service refused my answers. I called on tech support to help but it was like talking to a wall. I have since paid for someone to pull my files off the hard drive and I can now keep them on flash drive or google drive where they are always available to me. What this means is I have been paying for nothing for the past five years. To date, Carbonite still has not given me access to my own files.

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