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Mona S.

Contributor Level

Total Points
162

2 Reviews by Mona

  • LightInTheBox

10/15/18

On June 22,2018 I placed a order with light in the box for some camping equipment in the amount of $153.08 that includes a charge of $35.35 for shipping and insurance. Then they charged my credit card for $4.59 for transaction fee. I knew then this was not going to be good. Then they said the outdoor picnic blanket was out of stock. Finally the stuff came and everything was of poor quality. I asked about my refund for my out of stock item. No respond. Finally someone gets back to me and apologizes and said it was processed. That never happened. Email again, no number to call. Just email. No refund. This is the kidder. The email says the refund has been processed. No... A check mailed to me. They have my address. No... They asked for a paypal account so they can refund me. No... that never happen. Numerous emails requesting a refund. All of these never happen. This company is such a crook. The only reason why I went to site is because it came up in my instagram

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LightInTheBox F. – LightInTheBox Rep

Dear customer,

We apologize for all the inconveniences caused. As for your case, could you please firstly advise us with your Order Number?

We will then check what caused the problem and will try our best to help you fix it. Thank you for your understanding and cooperation in advance.

  • OpenSky

2/4/16

I can't believe this company trying to handle a ring that was sent late and was the wrong ring.
I've been trying to return this ring for over 3 weeks and they still can't contact the merchant so I can return it and cancel the order. This the last time i'm ordering from this company. Better business bureau is next. I want to return the wrong ring and cancel my order. 3 weeks.

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OpenSky E. – OpenSky Rep

Hi Mona! We are sorry to hear about the difficulties with your recent order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will assist you with this as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Mona Has Earned 2 Votes

Mona S.'s review of OpenSky earned a Very Helpful vote

Mona S.'s review of LightInTheBox earned a Very Helpful vote

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