I've been without my ring device since July. It wasn't working and I was supposed to get a call back on next day. Mgr. didn't call. On Sept. 3 I was promised a new device in 10-15 days. I called today 9/22/2022 and was told they didn't see an order for replacement at all. Someone is supposed to call me back at 5:00 p.m. tomorrow. We'll see what happens. Bad customer service and follow up. I hate it.