I've had a GOOD experience & a LESS THAN DECENT experience with this company.
My FIRST EXPERIENCE, was a good one. I ordered the Gabby Tweed bag in pink without the monogram. The company was very good at sending me information about my order, they told me when the order was processed, when it was shipped out, gave me a tracking number, and emailed me when it was delivered. Overall, the Gabby Tweed bag in pink, is well worth the money. The quality is great for what you paid ($68 + tax). I haven't noticed anything wrong with the bag yet. But if I could offer a suggestion, the bag could use extra pockets inside, as well as a thicker interior lining. Right now the interior lining seems pretty thin, that I'm afraid a pen or something else in my bag would poke a hole through it. This bag is nice to the touch, it doesn't smell, and overall I'm VERY PLEASED.
My SECOND EXPERIENCE went less smoothly but apparently smoother than others. I purchased the monogram milan backpack. This time around, they emailed me that the order had been processed, that they are working on the item and it was almost finished, and when it was delivered. I didn't receive anything in between, like the tracking number or that it had been shipped. I am glad my order came, but it was a bit annoying because I like to see tracking information. I received that backpack today, and the first thing I notice is A BLACK SMUDGE ON THE FLAP that closes the bag (along with the draw string). The next thing I noticed was that in the modeling image on the website, the monogram was on the left side, while mine is on the right. While this isn't a big deal, it wasn't what they were advertising. This backpack's OVERALL QUALITY IS AVERAGE, it's not great in terms of feel, and it makes me think that you can purchase a bag of this quality at target or walmart. Thankfully, I paid a sale price of $29. If this bag was any higher or at the apparent original selling price of $298, I WOULD HIGHLY SUGGEST NOT PAYING FULL PRICE, or anything higher than $30. In addition, inside the outside pockets, there is a SILVER MARKER LEFT ON THE PIECE. I'm sure it was originally for the designers that needed to know where to cut or where to sew. Also, the trimming to the bag at the top has BLACK MARKINGS VISIBLE THAT LOOKS MESSY, that or its the color they painted on the bottom of the trimming to look like it was "glazed". This backpack and wallet (that it comes with) has a TERRIBLE SMELL to it. This backpack FEELS VERY PLASTIC, as does the wallet. Overall, if you are used to contemporary or luxury designer bags, this backpack will neither feel nor seem worth the original price of $298. It closely resembles a walmart or target bag, if not worse than some of the target bags (in terms of quality and smell).
In conclusion, this company is a hit or a miss, they are not consistent. I wish they offer refunds on items that do not have a monogram, but I believe they do not offer refunds in general. But also, I wish I could have returned this backpack and get a refund. I watched reviewers on youtube about their purchases, and this one lady was raving about this backpack, and kept on praising the company for high quality, guess I won't be listening to any more of her reviews on products, because this was not the case for my item at all. I will be giving away the wallet to a friend or donating it. I'm not sure what to do about the backpack yet. I do like the design but I hate the feeling of the backpack, and execution of the design was messy.
Will I purchase an item from them again? Probably another Gabby Tweed Bag, because they are worth the quality (the tweed version, I do not know about the faux leather ones, but if it is the same material used for the backpack, I will steer clear). They have a range of colors, and I really like this bag. I may try other bags or clothes in the future, but I will stay away from any pieces that are entirely faux leather. Oddly enough, the handles on the Gabby Tweed Bag, are faux leather handles, BUT they feel so much better than an entire bag in faux leather from them.