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Mollie M.

Noneya

Contributor Level

Total Points
89

1 Review by Mollie

  • Vitacost

2/12/22

This company, Vita-cost are liar's and thieves. I accidentally made 2 orders of the same item and wanted to cancel within 12 hours on a weekend order. It states, processing orders are taking longer then usual, so, that gave me plenty of time to cancel the extra item. I was then told that it was already processed. I said " Really"? It hasn't even been deducted from my account or on hold and they already processed it? I told them to stop the BS and process the refund for the extra item. They don't want to give refunds for ANY reason. I've dealt with companies like this with the pandemic going on and I'm not buying that it's already processed and sent out because so many people have to wait a long time to receive mail orders. I'll never ever order from them again they can stick their products up their $#*!. That's the way I feel about them.

Tip for consumers:
Don’t order from Vitacost you will definitely pay the COST.

Products used:
Hair product and it states refunds accepted within the USA only ,but that’s a lie also. As well as them lying about it was already processed within less then 12 hours on a weekend at that. I’ve dealt with companies that refuse a refund due to needing money. It’s BS & Its not my responsibility to keep them afloat.

Service
Value
Shipping
Returns
Quality

Mollie Has Earned 9 Votes

Mollie M.'s review of Vitacost earned 9 Very Helpful votes

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