I order a bears hat that came in with the logo sideways. My sweater has a bears logo that is wash out almost like if someone burn it with a iron. After trying to reach out I see that there is a return fee. Anyways stay away from this place and I sure will too bad that I was taken for $100 dollars. If you want to buy real gear just pay the full price instore I notice that Macys now sells NFL gear. I'm sure one day someone will have enough money to take this website/company down.
We do appreciate your feedback and I would like to apologize for how your item arrived. As long as this item is still in stock we can send a replacement to you at no cost! We will be more than happy to help you with the return of your item. The return fee is typically assessed when sending a product back but if it is an issue on our behalf that fee is always removed. Reach out to us at Customerfirst@fanatics.com so we can discuss this and make this right for you.
- Ciarra.