Mohsin B.

Hi,

I am sending this email from Muscat ( Oman).

It is my sincere request to all of you to read my email before placing an online order with Bharat Plaza.

My ordered was placed on the 03rd Jan 2017 for a function to be attended on the 28th Jan. I was communicated with lots of assurance that my order will each before 25th and on the 26th of Jan i received an email stating as below

"We re really sorry to inform you that the product SATJ106 is not available due to some fabric production problem so we request you that please select any other product from our "Ready To Ship" category of same worth, So that we can ship the order on same date & you have it for your occasion on time"

After this email, i asked for refund the email as appended below:

Dear Mohsin Bori,
Ok

We have cancelled your order and we have reserved your amount with us which you can use in any of your future order and we will surely provide you best possible discount and free gift as well.

Looking for your kind co-operation.

When i insisted for refund only: the reply was:

Dear Mohsin Bori,
We are really sorry for the inconvenience caused to you.

We want to inform you that we have forwarded your refund request to our higher authority and within next 48 to 78 hours you will get your refund in the same card through which you confirmed the payment.

Looking for your kind co-operation.

Your Bharatplaza Team,
Thanks & Reg.
J. VIJAY
Customer Support

Now, it has been over a week but still i have not yet received any refund nor they are replying to my email.

I would like to inform you all the company is a cheat and extremely unprofessional. They have no clue as to what is happening internally in their department. The customer service has a standard reply of saying the your order is in process and we are sorry for the inconvenience caused to you.

Please keep distance and only order from Bharat Plaza incase you wish to spoil your function.

Regards,
Mohsin