Mohini G.

https://www.winni.in/: I don't even want to give a single star but since it is the minimum I have to give. I selected one star. Winni is a scamster site.The experience I had with them is a nightmare! Until now bad customer service was never introduced to me, thanks to winni they made me aware of what terrible service means. Although I was skeptical to place an order with winni for a birthday cake worth 3500rs I went ahead and took the risk thinking how bad it can go... and ohh! How winni made me realize how bad it can be. First they didn't do the delivery on time I placed the order on 10th Jan which was supposed to be delivered on 11th jan between 9am to 6pm. I was ok with my order getting late but I just wanted it to be delivered on the promised day and atleast with a decent quality, this is what my expectation levels had fallen after reading reviews of winni online. If I had only read the reviews before placing the order. My friend just mentioned the site to me and unable to control my emotions to surprise my friend I blindly placed an order from winni. However it was a bad decisio, n not only they did not deliver the cake but also the tracking option is pathetic. You can get zero clue of with the so called 'track order' option. No timely or let's just say no update was provided about what is happening with my order. When I checked with customer service(on live chat) someone named 'Shivi' was handling my queries. As expeced from a scamster the responses were delayed I was getting an answer to my questions after 10-15 mins. And when asked about the update on my order I was asked to wait for 30 min... after 30 mins when I pinged 'Shivi', god knows if this is even a real customer agent, she asked me to wait for another 30min. My frustration level had increased I asked to her/him to cancel the order and issue me a refund, there was literally no response. As if the scamster had understood that their scam has been discovered, they stopped responding. I'm scared that my order will not be processed and neither will I get a refund but I will make sure that my review reaches the masses and these scamsters are shut down! I will post the same review time and again so that it is not forgotten and these scamsters are exposed!