They don't apply for you. They gave you nothing about your application. They give you fake application number. Their phone number is out of service, their address is fake. They just chat online. You can actually check with United Arab Emirates to confirm my point, I actually used their services and unsurprisingly when I reach out to the visa agency of government they said there is no application under your name. They ask for more money after you pay for the first time because now you have to pay them inorder to maybe get your visa.
They use all type of fraudulent charges and just get your money. DO NOT USE THEM