Mohamed I.

Bought a WP theme for its design and quality.

I hadn't known or read that Max Execution Time setting must be at least 300, whereas my HostGator cloud plan was set to just 30. And HG support said as per their policy on my plan, it is not possible increase it. I contacted more than 3 different support team members in HostGator and all of them said the same. Then I had submitted a hosting plan cancellation with HG.

Still I contacted my WP theme seller's support and requested to help the situation. Without even seconds delay, their team went out of their way and logged into my cPanel and WP admin (with my permission) and fixed the issue. Within 30 mins.

Why HostGator support could not do that is a BIG question when they are trying to depict an image as highly customer focused company. However my WP theme seller company saved one of HG's cancellations:)

Remember, whether HostGator is good at supporting their customers or not, they know how to interrupt our YouTube movie to say "Nothing makes us happy more than helping our customers"

I got a reply from one of Fiverr gigs which fully of filth. I am copying exact wordings in Indianian he posted:

Seller: wajihafatima
What he replied:"Hahahahhaaha Tri ma dy phudy wich Lun salya"