- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I have received the item damaged and till now, i didn't receive any replacement of my product. I have already sent pictures and contacted the customer support and no responses till now.
I do not recommend purchasing from this supplier.
Mohamad J.'s review of gear-up.me earned a Very Helpful vote
Mohamad hasn’t received any thanks yous.
Mohamad doesn’t have any fans yet.
Mohamad isn’t following anybody yet.
Empty.
I have experienced fraud in dealing with Gear-up. I purchased a Samsung kiosk which comes in a...
Made an order on 9 October 2023 and today is 16 October 2023 and no delivery yet eventhough its...
Dear Mohamad,
Thank you for your review and valuable feedback. I appreciate your time on the phone so we could discuss the issue in detail. It helps us further improve our service and train our team to attend the customer's complaints better.
Despite selling only brand new and factory sealed products it might happen that on rare occasions the product might be malfunctioning. In that case, we are proceeding with a warranty claim. As I explained over the phone it was a misunderstanding when our agent didn't provide you the complete answer and he did not explain the procedure. We will proceed with product collection and replacement now. Once again, please accept our apology for miscommunication.
Have a great day.
Zee, Customer Service Supervisor, Gear-up.me