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Mohamad J.

  • 1 Review
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Experience: Computers & Technology

Member since April 2020

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1 Review by Mohamad


I have received the item damaged and till now, i didn't receive any replacement of my product. I have already sent pictures and contacted the customer support and no responses till now.
I do not recommend purchasing from this supplier.

Michal m. – gear-up.me Rep

Dear Mohamad,
Thank you for your review and valuable feedback. I appreciate your time on the phone so we could discuss the issue in detail. It helps us further improve our service and train our team to attend the customer's complaints better.
Despite selling only brand new and factory sealed products it might happen that on rare occasions the product might be malfunctioning. In that case, we are proceeding with a warranty claim. As I explained over the phone it was a misunderstanding when our agent didn't provide you the complete answer and he did not explain the procedure. We will proceed with product collection and replacement now. Once again, please accept our apology for miscommunication.
Have a great day.
Zee, Customer Service Supervisor, Gear-up.me

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