HOTELS.COM should be ashamed for treating their customers this way! You guys are responsible for every hotel you have in your portfolio, especially the fact that you charged my credit card and provided me with the provisions of a gauranteed and all paid for hotel stay and then having the Beijing Jing An Airport Business Hotel inform me that I have to pay a walk up fee of $60 since I don't have a reservation. In fact, 4 days before my stay there your company sent me an e-mail confirming my guaranteed and all paid for stay and providing detailed hotel information. What makes the matter really sad on your part is that some of the previous guests of this hotel had in their reviews pointed at the same predatory behaviour of this hotel and HOTELS.COM continued to list this hotel in good standing. To add insult to injury, subsequent to spending a whole day at the Beijing Airport before my departure flight, I requested my money back and you continued to resist giving me a refund. Your company is not honorable and I will never do business with you in the future and will advise my business associates, friends and family to also avoid your company.
Dear Moe,
It is a pity to see this review about your unhappy experience. Please reply us with your order number or other order information so that we could follow it up. We apologize for inconvenience it brings. Specific staffs will check and follow it up. Wait for your sooner reply.
Best regards.
Tinydeal team.