Moe Y.

HOTELS.COM should be ashamed for treating their customers this way! You guys are responsible for every hotel you have in your portfolio, especially the fact that you charged my credit card and provided me with the provisions of a gauranteed and all paid for hotel stay and then having the Beijing Jing An Airport Business Hotel inform me that I have to pay a walk up fee of $60 since I don't have a reservation. In fact, 4 days before my stay there your company sent me an e-mail confirming my guaranteed and all paid for stay and providing detailed hotel information. What makes the matter really sad on your part is that some of the previous guests of this hotel had in their reviews pointed at the same predatory behaviour of this hotel and HOTELS.COM continued to list this hotel in good standing. To add insult to injury, subsequent to spending a whole day at the Beijing Airport before my departure flight, I requested my money back and you continued to resist giving me a refund. Your company is not honorable and I will never do business with you in the future and will advise my business associates, friends and family to also avoid your company.

I ordered a smartphone and some other items. My order kept sitting "Processing", and whatever number of e-mails I sent them went unanswered. They kept sending me bot generated e-mails asking me to wait some more days. I kept asking for my money back with no response. My question is why they take orders for merchandise they don't have in stock. Finally after disputing the total order amount with my credit card company, they finally refunded but it took approximately one month. This company has zero integrity. Don't do business with them unless you want a lot of heart ache.