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Modris R.

1 Level 1 Contributor
  • 4 Reviews
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Jobs, Computers & Technology

Member since February 2018

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4 Reviews by Modris


I ordered a lighter on September 25 that was supposed to arrive by November 29. It did not arrive. Then they tell me wait another 30 days and contact us if it does not arrive by then. I waited 40 days. I tried to access Refund and they tell me it is BEYOND the 30 day RETURN policy. But I NEVER RECEIVED IT! How can I Return something I never got! So I escalated up the Support. Then I get a message that my request can not be processed. "Try Again Later" they say. I look at a message they have on their site saying We have your back, get a Refund for items you have not received. Read More. When you press Read More there is NO PLACE to enter the undelivered order information. Disgusting way to AVOID giving the refund I deserve. Order ID 5f6e1d7a42a5035c0be0fb3a

Tip for consumers:
It is almost IMPOSSIBLE to request a refund for something you never received.

Products used:
Lighters, kitchen items


I tried to upgrade to Premium.
They rejected 3 good credit cards. I tried to complain but they list NO support email.
The Help section provides NO contact information.
I sent an email to an email address I found online but have NOT received any reply.

I tried to import my gmail contacts with their gmail app. Got message that it is disabled.
Tried to Tweet to them and message on their Twitter site but the message bax will not let you type.

Logged in to their Facebook page and commented and left message but got no reply.
Tried to connect with their employees on Viadeo but from the few I was allowed to see got no reply. Search says only Premium members can see the rest of their employees.

They DON'T WANT NEW BUSINESS! Disgusting...

Mo(dris) Reinbergs mobile *******586


Rude and shameful behavior by Service Manager Jose M. Alvarez. I have HSBC accounts in USA, Canada and Corporate accounts in Singapore and Tsim Sa Chui in Hong Kong. I have been with HSBC for more than 30 years. I brought in a friend from Tampa who wanted to open an account before moving to the Philippines where HSBC has branches. Jose refused to open the account saying he can only open accounts in his local footprint geographical area. Later I checked with HSBC national Customer Service and they contradicted Jose saying he was wrong. I filed a formal complaint hsbc complaint conf no. *******0678 about Jose with Customer Service. To top it off, Jose looked at both of us and said "I can tell both of you are retired." His look up and down was as if we were street people with no assets. I was very insulted. I am the Managing Director of Hospitality Executive. See my Western LinkedIN profile here (copy and paste the URLs in to your browser): https://www.linkedin.com/in/luxuryhospitalityrecruiter/ and
My Asia LinkedIN profile here:
See Jose Alvarez's LinkedIN profile here:
You decide who is more professional. I believe if Howard Hughes or Mark Zuckerberg had walked in dressed the way do Jose would have refused to service them as well. Jose was transferred here from Boca Raton. Avoid this branch like the plague as long as Jose Alvarez remains here.


I have the PRO version. 5 years ago I was able to list the cities, countries and phone numbers for our 12 world wide locations. No more. My Personal signature blocks have Bigger pictures, my motto and a re sizable family crest image. You can't do that anymore. Nor can you pay them to create a signature block that you can edit later.
They have a product that I can not edit anymore from what I had 5 years ago. They don't care about their customers needs either.

Modris Has Earned 4 Votes

Modris R.'s review of WiseStamp earned a Very Helpful vote

Modris R.'s review of HSBC Bank earned 3 Very Helpful votes

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