Mntn M.

I realize the site has lots of sellers. Some are good and some are bad. I had a problem with a bad seller. He sent me the wrong item, apologized and said he would send me the correct item when I sent him back the one he wrongly sent to me. He also told me something about the item I thought I had purchased that was NOT in the description, namely that the item had a crack in it (a vintage item). He had another item for sale that mentioned a crack but this one did not. I told him that I did not want it anymore and I would prefer a refund. I send back the item and demand that he pay me for the return shipping. He says he will send it to me. I open a case on Etsy. Etsy tells him to refund me the return shipping and that he won't be able to use the Etsy payment system and to find alternative means to refund me. They tell him to refund me the return shipping within one work or Etsy will refund me on his behalf and suspend his shop. This is what Etsy posted in the case log. Several weeks go by and I receive nothing. Etsy Admin asks us both for an update. I respond saying I am still waiting for the refund. Nothing from the seller. Then, without any warning Etsy Admin closes the case saying the seller refunded the money. WRONG. Etsy does not support buyers. And judging by the long list of forum posts by sellers, the entire site doesn't work well at all. I will never visit that site to buy anything ever again. I will only go there to post about how Etsy Sucks.