mn35

M N.

1
Level 1 Contributor

Contributor Level

Total Points
379

3 Reviews by M

4/24/15

I tried this website after I saw some youtube reviews about it and was very careful to take my measurements and read the description box many times to ensure I did not have the same problems as others did and my shipment arrived is 5 days (I chose Jcex) And everything was great! The customer support team were very polite and helpful. I think the way they reply to you depends on the way you speak to them. I bought 2 bags and some clothing and all was perfect.

Tip for consumers:
If it is your first time on this site and you are worried because of some negative reviews then only make a small order and see for yourself. That way if something went wrong then you wouldn't have spent a lot.

Service
Value
Shipping
Quality
4/24/15

I wrote previous review about souq.com that was mostly positive but after multiple negative experiences with them by me and most of my family I decided to warn people here. Souq does not provide protection for the consumers. We ordered many lipsticks from different sellers and go shipped random products with different colors than what we ordered. Souq refuses to give you a cash refund even though they say they do in the website. Their reply is extremely late and they DO NOT LET YOU WRITE A NEGATIVE REVIEW on the sellers page... only the positive reviews are posted. We decided to decrease our dealing with this website until they learn to respect the right of the consumers

Tip for consumers:
read the description very carefully, sometimes the photos are deceiving,

Service
Value
Shipping
Quality
4/10/15

We ordered 2 ipohone covers and it said it would arrive in a week.

It arrived after 2 MONTHS.

First I emailed them and asked them about the order they apologized and said they had a problem with the suppliers (They only bothered to tell us after 2 weeks had passed and we had started to worry). After a whole month we emailed them again and they apologized and apologized but WOULD not tell me where the order was at that time and it made us so mad they just avoided the question through all the emails and kept saying it will arrive it will arrive. In the end we just accepted that they probably didn't ship it so we asked for a refund and they completely ignored out emails from then on. We were convinced we were scammed and they took our money.

It arrived after 2 whole months. Their support team knows only how to apologize. I wasn't given actual information.

Tip for consumers:
Don't do it.

Service
Value
Shipping
Returns
Quality

M Has Earned 19 Votes

M N.'s review of SOUQ.com earned 5 Very Helpful votes

M N.'s review of CreateMyCase.co.uk earned 2 Very Helpful votes

M N.'s review of Asia-Fashion-Wholesale.com earned 12 Very Helpful votes

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