Their business model isnt working. They needed to be more discerning in their intake - not push fee penalties on returns for items not as advertised (last two orders both had stained tops and a very worn coat - that yeah, was a high-end name brand, but still looked like a homeless coat due to the wear).
Ive sent in several bags of clothes (much nicer than anything Ive ever received via a purchase) - got a decent to low price for mostly new suits with tags still on for my first one; but the last bag I sent was a joke - $12 for over a dozen designer tops, most still with tags, a silk dress, and two never used leather purses (one costing over $200 as it was from an artist/designer) and two brand new pair of shoes/boots, leather - still in their original boxes and packaging. I could have (should have) sold the brand new knee high leather boots on Facebook swap - I would have gotten at least $30 for those alone. Im canceling my membership today.