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1 Review by M

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Mountain High Outfitters

12/23/09

I ordered an item from this website 6 days before Christmas and received a confirmation e-mail back that the the order was accepted. The item I had purchased was very difficult to find so I was very excited to know I would be receiving it on time. The item was due to arrive the day before Christmas. On the Wednesday of that same week I went on line to check the status of the order to find that there was no tracking number and it made me a little nervous so I called the company. The company sent me an e-mail about 2 hours after the call and said they had cancelled my order because the item was out of stock (this was 3 days after the order had been placed and confirmed). I called them back and the internet manager, Harvey, said there was nothing he could do. He said they were just busy and didn't find out about my order until this morning. When asked if he could give me a different jacket at the same price, he refused.

I am only writing this review of Mountain High Sports so that other people do not have to go through the same frustration and disappointment that I have endured. It is not good business or customer service to treat people in this way. I hope this helps.

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