Mariyah M.

Merchants in Canada or US should NEVER use Canpar courier service! You will lose customers this way, as they do not answer their phones or respond to clients via live chat, and they do not have any viable solutions to help you.

Canpar's delivery people leave packages on front doorsteps and sign on the recipient's behalf classifying it as "delivered". This is fraudulent. They do not ring the recipient's doorbell or give an opportunity to sign. I'm not sure what their screening process is for delivery people, but the bar must be set extremely low.

Furthermore, when you try to call Canpar, they do not answer and you will continually get a busy signal from their *******335 number. If you happen to win the lottery and get through, you can expect to wait a long time. I was on the phone waiting for an agent for over 50 minutes. They keep promoting their live chat tool, but even that is a failure, because you wait longer than 10 minutes. And, here's the kicker, after 5 minutes the live chat is rendered INACTIVE.

This site is not secure at all and they will steal your credit card number.

I ordered a birthday gift basket for a friend in another country. They could not deliver the product by the delivery date even though they processed my transaction. It took 2 days to speak with a customer service rep. And, they took 2 weeks to issue me a refund on my credit card. But what's worse was that my credit card number was subsequently used for all online shopping.

DO NOT BUY FROM THIS SITE! Either their staff is stealing credit card numbers or their site has so many security holes that if you enter your credit card details, it'll get jacked. You've been warned.