M K.

As someone who understands how impactful a negative review can be- I don't normally leave bad reviews but this is more of a warning. In this case my priority order (extra fee) with a membership (extra fee) was pushed back 3 HOURS. I called customer service and after a 40 minute call they told me that they couldn't guarantee a delivery time or assign a shopper. All they could do was either reschedule for the next day or refund my order. At this point since they took my grocery budget (they had already charged my account) and it would take 3-5 business days to refund that means I would be anywhere from 1-5 business days without food or the money I needed for it because of them. After a guaranteed delivery time the previous day. The only accommodation they could offer was a CREDIT ON MY NEXT ORDER. With a company that I no longer want to use. They were not willing to expedite anything…. After a 3 hour delay. This was in no way a customer service experience at all. Plan on having double your grocery budget saved if you plan on using Instacart.