Ordered a dress which in real life seemed 2 sizes bigger than it was supposed to be. Returned it. They told me about some policy, that they can't refund to credit card, but instead they will give me store credit for my next purchase.
When I tried to purchase another dress with store credit, I got error that my store credit is invalid. So I contacted customer service. Tens of times. For years. Never got a new dress or my money back.