Have spent much $ over the years; mostly disappointed by low quality of gems (many are cracked) or the "gold" color on top of brass or silver very often starts to disappear almost immediately. 14k gold prices comparative with other sites, so no bargain there. Only positive were Tahitian pearl items that seemed to be less expensive than at other sights, but you have to know your prices. If you actually manage to speak to CSR, person promises to give a credit, but i've never actually gotten a promised credit. Hard to connect with anyone who has interest in helping customer, so i've stopped ordering.
Hello M. K., we sincerely apologize for your experience and want to thank you for bringing this to our attention. Our goal is to provide excellent products and service to our customers. Please provide an Order Number, Tracking Number or Phone Number associated with your account so that we can review and get you any credit due. You may contact us at 800-619-3000 or by email at customercare@jtv.com.