Save time and frustration and run! I travel close to 100 days a year and I have never had any issues with a rental car company. They are unethical in their business practices. Bait and switch! They'll get you in with a low price and then try to upcharge you on insurance, toll pass, whatever they can pull out of their hat of tricks. If you put up too much of a fight they will refuse to rent to you. They are 100% ridiculous. I left and rented from a different company.