I too have had a horrific experience with this company. I ordered 1 large beige chunky blanket in November for a Christmas gift. Received a PINK blanket on Jan. 23rd after I consistently emailed them trying to get a status on the shipment. Minutes after receiving the wrong color blanket, I emailed the company who assured me they were shipping another one. Well, here we are - March 18th and still nothing. Still haunting them with emails with no responses. I emailed them requesting a full refund due to this poor experience and they actually replied - ASKED ME TO RETURN THE WRONG BLANKET TO CHINA, PAY FOR THE RETURN, AND THEN THEY WOULD REFUND MY MONEY UPON RECEIPT OF THE BLANKET - absolutely not! I am going to blanket every site possible with bad reviews so no one else has to go through this! DO NOT BUY FROM LOOSELY!