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  • 1 Review
  • 12 Helpful Votes
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Experience: Art & Design, Computers & Technology

Member since September 2015

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1 Review by MJ

Don't trust your slides to this company. If something goes wrong, they don't care enough to fix it.

I rarely write a negative review but in this case it is well warranted. Service from ScanDigital was attrocious start to finish and they did not even give me the courtesy of responding to my letter to them explaining all that went wrong with my order. Alaskans beware! If you don't live in Anchorage, you are in for an even longer wait for your order because they only ship UPS ground - which, contrary to the guarantee on their website, is not trackable in most of Alaska.

To start, took almost 4 months to complete the final of my three of my orders (all sent same day to them: 1 took about two months, 2nd took about 3 months). Despite trying to charge me three separate shipping charges (total of $75), and completing the three orders at vastly different times, they held all three orders until the bitter end and shipped all three together in one box. Total shipping I did end up paying $50, acutal shipping cost for the single box they shipped me $18 (I don't mind paying a fair handling cost but $30 is outrageous and $57 would have been robbery). Repeatedly called them during over the final two month period to find out where my orders were and was repeatedly told they would ship tomorrow. Tomorrow, tomorrow, tomorrow...

When I finally received my orders, two out of three were about the quality I expected and I would not be writing this complaint if it weren't for everything else. But the third was complete garbage and is almost completely unusable even for cataloging yet I can't get a refund for the garbage. In fact, I had to manipulate one file so it would even load because it was corrupted off the disk (the scan on that one is half dark/half light). The quality of the bad order is like very poor quality copies from an old photocopier.

It has been almost a month since I sent my letter of complaint and not a word of response. Apparently they don't care which is the worst thing yet.

Image 1: corrupted file
Image 2: very poor scan by SD
Image 3: my scan of same file from years ago on desktop scanner. Much closer in color and everything to original slide.
Ashinie K. – ScanDigital Photo Scanning Rep
Hello MJ C,

I am sorry to hear you have not had a pleasant experience with ScanDigital. Unfortunately, I am unable to locate an order under "MJ C" in our system, but I would like to try and address your issues nonetheless.

Our work is 100% guaranteed. If you are sure your slides are not the problem at all, we will be more than happy to re-scan the images with issues. Feel free to give us a call at your convenience if this is the case. I hope this helps.

Best Regards,

Danny L.

MJ Has Earned 12 Votes

Mj C.'s review of ScanDigital Photo Scanning earned 12 Very Helpful votes

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