M J.

JUSTFLY IS A TOTAL SCAM! I had such a terrible experience with this company. I got hung up multiple times. There is no such thing as a manager or supervisor in this low budget company. It seems like they are HQ in California but everyone has an accent so I won't be surprised if I am speaking to representative overseas. They do not cancel or make changes to your reservations without throwing fees after fees at your face. First they wanted to charge me $75 then it doubled to $150 and then they told me the fair is completely gone which was a lie. They do no offer any compensations. They are quick to hang up the phone on you and they promise to e-mail or call back and nobody hears from them. This company and all the representatives should get shut down and fired. Poor customer service all the way around. Nobody wants to help you in any way and they will make you run around in circles. Do not waste your money on JUSTFLY.COM. They will eat up your money in two seconds but will charge you close to $1,000 to make any changes. Next time, use a trustworthy site with your money. JUSTFLY.COM is a total scam, especially a man named Carlos, if that's his real name. I have also reported them to BBB.