Mizz M.

I read a few bad reviews but figured that happens with any business from time-to-time. Yep, we were wrong - the bad reviews are correct.

A team of sloths would have processed our order faster! We placed our order for our dog's pain medicine on December 22 along with a pack of syringes. The syringes were on backorder, however, they assured us the medicine would be sent immediately and there would be no wait for the syringes. They waited for the syringes to come in before sending our order. In the meantime, we had to get an emergency order that cost us an extra $25. When we mentioned this they didn't even offer any sort of a refund or credit. We had to call back and ask to speak with a manager before they finally conceded to a partial refund.

We complained to the Better Business Bureau (BBB) as well because of the of the poor service and outright lies. When the BBB contacted them Entirely Pets Pharmacy claimed we were never a client. We sent the BBB proof. So, save your emails and dates/times/person you spoke to if you choose to do business with them.

Chewy is only a couple bucks more with FAR fewer headaches and excellent customer care. We have learned our lesson and will be avoiding this company like the plague!