My puzzle was shipped to an address in the wrong city and they then reshipped to the correct address or so they said. Come to find out they didnt reship. They then promissed to reship and sent a new tracting info email. And here it is a month later and the fedx tracking still says pending. Every time I call they say its on the way and fedx has it but no puzzle. Closed account and am posting this review STAY FAR FAR AWAY FROM THIS COMPANY.