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Misty P.

Contributor Level

Total Points
81

1 Review by Misty

  • FamilyGoKarts

10/25/18

I purchased a 4 wheeler for my son for his birthday. The 4 wheeler arrived with an axel longer on one side than the other. I didn't have a wrench long enough to fix the problem so I called up family go karts. Mike was very helpful and advised I could return the product no problem for a full refund! WRONG. Finally 4 weeks after they picked the defective product back up I was issued a refund for less than half the cost of the 4 wheeler. The lady on the phone told me it was because of a restocking fee and shipping fees (which again I was told were going to be taken care of). I would understand if I simply didn't want the product but you sent me a product defective! I will never order from your company again nor will I refer anyone to you. You are liars and thiefs!

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