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mister p.

4 Level 4 Contributor
  • 35 Reviews
  • 66 Helpful Votes
  • 0 Thank Yous

Experience: Finance, Computers & Technology, Clothing & Fashion

Member since December 2015

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35 Reviews by mister

I for one do not trust call centre staff as I have been lied to by them too many times. The call centre staff that this company employ are no exception. Case in point, yesterday I called using a phone I have never used to call Nationwide before. I was not asked any identifying questions before being put through to someone. This phone is also not registered with them. Yet after ten minutes (approx) the woman slips and tells me my name. I point out approx two minutes later that she had told me my name. She went into denial. You know the kind of denial that call centre staff excel at. That is change the subject, make an excuse such as I dont recall doing that etc... Not only this but she had asked previously whether there were any other questions I had that she could help me with. So of course I started asking questions about their telephone customer service, to which she tried one way after another to not answer any questions. I said to her you have no intention of honouring what you promised. After 26 minutes she put the phone down on myself. This is another thing. Tell them to put the phone down as they are doing nothing but string you along and try all sorts of tricks to wriggle out of doing what is asked, including claiming that they do not have permission. But they all work for the same company and if one can do it they all can do it. Which by-the-way they do on almost every call.

They use voice recognition software, and your training it. Thats what you are doing by answering their remedial 'security' questions.

Never a straight answer is given. They are only interested in hijacking your call to get what they need to keep their job.
I have never heard of this company before I got mail from them.

They got my details somehow through equifax, so zopa claim.

I didnt like this. I dont like this. I never asked to be contacted by them.

In my eyes not good. I recognise they are a business and they want to get customers, but do it some other way.
Basically money was taken from my account.

Lloyds have not refunded the money, as is claimed they will do on their online guarantee.

Lloyds have not followed the rules of the FCA in this matter either. Despite claiming they are regulated by the FCA in most of their documentation.

BTW they are not only regulated by the FCA but are also authorized by the FCA which means they definitely have to follow the rules of the FCA.

They have lied both to myself and all outside bodies ie the FOS, FCA.

Their staff have lied about my behaviour while in one of their branches. I was accused of being aggressive and threatening. But here is the problem. Three hours later I returned to the local branch, only to have the woman who subsequently lied about my behviour, to not know who I was or why I was there. You would think with someone who had been aggressive and threatening with you three hours earlier, that you would remember who that person is. It does not pan out.

Avoid these clowns. Deal with them at your own peril.
I have contacted these clowns on numerous occasions in the past 24 hours. Reason is that I received a letter from a company offering me a loan that I have never had any dealings with. This produced an itch that needed to be scratched. So I contacted the company. It turned out they had got my details from equifax. I have no account with equifax; (I did quite some time ago have a trial account that was cancelled before I had to pay anything). But as I write I have no account with equifax. I then contacted equifax for an explanation. I have been given the run-around. The indian call centre staff are almost incomprehensible, as anyone speaking english is to them. They are not interested in what you want; they are only interested in what they want. I like the way the caller can go into a rant about why they are calling and the problems they are having, and the question comes back from the hapless call centre staff "why are you calling" (I call it the magic eight ball, that is if they dont like what you say they pretend you havent said anything and ask why you are calling over and over again until they get an answer they can deal with - like shaking the magic eight ball when you dont get the result you wanted). At all points when I contact them they presume they can pull up my details from a non existent account, and dont know how to cope when you challenge them about that.

The excuses they have given. They have tried to blame a building society or a bank for giving equifax details. But this is a red herring as its the banks and building societies that come to them for details. They have tried to blame the electorial role and myself for not ticking the box that stops one from being placed on the open register. I always tick the box to stop that from happening.

Here is another for you; it quite clear from the tone of the conversation and the way the conversation is progressing what you want to be done by them. Instead of doing this, they ask whether you want it done. I reply "what do you think?" bear in mind the general direction of the conversation. If they dont get an answer that complies with what they want they pretend they dont know what to do. They even go as far when challenged about this to say something like - well judging from what you have said I would say you would like me to do this. But still nothing is done until they get a certain three letter word.

I had one of their call centre staff, come back from yet another break, to then ask me whether I am going to answer his questions. But due to my considerable experience calling call centres I immediately knew what he was up to. He had gone away to ask a supervisor for permission to put the phone down on myself, and had been given the go-ahead to do so as long as he once again checks by asking myself that question before putting the phone down. I told him of this instead of answering his question, and included that he was using the call to keep his job. He agreed before putting the phone down on myself.

All I can write is morons.
Lloyds bank, when I was with them, conned me out of a fraud claim, to which I went to the Financial Ombudsman. Despite all the evidence, that is a BCOBS 5. 1. 11 guideline by the FCA that Lloyds was ignoring, even though Lloyds claim they are regulated by the FCA, the FOS found nothing wrong. They claimed or claim that they find a solution which is fair to both parties. It was not fair to myself though, as I had provided evidence that I had already repeatedly done what Lloyds had asked for, but the FOS just claimed 'do it again'. Did you realise that only 1 out of 4 claims are found in favour of the issuer of the complaint at the FOS, and that they are funded by the Banks through the dealing with complaints on behalf of the banks - the FOS is a cheap way for the banks to deal with a complaint in the banks favour. And why shouldnt it be like this if the shoe was on the other foot and the FOS was given money from taxpayers through the government the onus would be to find in favour of the taxpayer - would it not. A law unto themselves. They operate with impunity. It is their own fiefdom.

I have since discovered that when they are producing a verdict, they not only use what is fair, but they use what is fair in relation to the terms and conditions of the financial company. They also claim they use FCA rules - but there is a problem with that. The FCA rules do not apply to individual account holders. That is if you have a current account with a bank then you are not covered by the FCA. Also the terms and conditions of the bank does not need to include anything about the FCA. This means that should the individual sign up for a current account and the FCA is not included, in the terms and conditions then you as an individual are not covered by the FCA. So how can the FOS use the excuse that they use the FCA rulings in their deliberations; I ask you? Only I suppose, if the terms and conditions include mention of the FCA; if not, then lets move on.

Due to this even I agree that Lloyds have done nothing wrong; at least legally.

I have now have more info after receiving the SAR documentation. I noticed that what Lloyds Bank had provided was scant. Plus there was no mention of listening to the recordings I had made of Lloyds Bank telephone staff. But focusing upon the scant information, made me thinks of three questions to put to the financial ombudsman. The first is do you bother to check that the information given by the financial institution is correct? The second question - do you bother to check the information is complete, and the third question do you check to see if the information supplied has not been 'cherry picked' by the financial institution to influence your decision? I called them this morning and the FOS do not check - period.

Update - As it happens the SAR that was promised by the FOS would answer my questions did not. So I was cheated out of £10.00. I keep contacting them asking questions and now they are stonewalling. I contacted the ICO about this whole situation. The ICO contacted by email the FOS and the FOS responded to the ICO almost simultaneously. But any replies to myself take at least five days to be responded to if I am lucky.

Its quite clear that the recorded conversations I had with Lloyds was not listened to at all by the FOS. The recordings are a vital evidence, so vital that it would determine a decision.

Upon further scrutiny, the FOS have admitted that they ask for information from both sides then select what the FOS think is relevant. In other words, because of this practise they conduct an investigation for themselves - as it turns out just like the ICO do.
I have been with them for 6 months; in six months I will be leaving. Why, they are not supiior as they claim. Their lines are run on BT lines just like any other intenet company in the UK, and their customers service is just like any other internet company in the UK.

I had need to call to ask questions. When I got through I had the call be put on hold/mute indefinitely at least three times. Due to my considerable knowledge of call centres (particularly talktalk/bt) I knew that this is a tactic that call centre staff use to force you to go away. Of course making sure that they dont actually tell you to go away, or be caught in any way putting the phone down on you.

I also had the privilege of one of them saying that she had no details about myself (again due to my considerable experience of call centres I knew this to be a lie) and later after I sent an angry email to them about what had happened, I was proved to be correct, as they was able miracuously to find all the calls I made - how strange!

There is nothing different about this company from talktalk, bt, plusnet et all...
For a week I have been raining telephone calls upon this outfit trying to get them to sort out a problem of their creation. That is they have stopped the use of my debit card on their guest accounts, which means I cannot make donations. They have been telling me that there is nothing they can do; but I know that they can as I have been in this situation with them before and their executive escalations department removed the problem.

This is what they have been doing instead:

Making opportunities for themselves to put the phone down, such as, after you have countered what they claim, they go silent for a short time say 120 seconds, then they make their putting the phone down speech ie I cannot hear anyone anymore, I am going to put the phone down, you can always call again later to get th problem sorted, thank you for calling paypal, have a nice day. Then they put the phone down.

Or a variation of this ie they do the putting the phone down speech ie I cannot hear anyone anymore, I am going to put the phone down, you can always call again later to get the problem sorted, thank you for calling paypal, have a nice day. Then they wait for for a couple of minutes before putting the phone down.

Here is the thing with both - who are they saying all that for if they are claiming there is no one there? Whose listening? Its just to make sure that they are covered using the recording.

They even put the phone down while you are talking, of course making sure that there job is covered by doing the end of call speech - and this is despite the fact that they are not supposed to do that - so they claim!

I had one yesterday telling myself that it was my card issuer that was causing the problems not paypal. I repeatedly called him a liar. He put the phone down while I was talking. I then contacted my card issuer, who assured myself that there was nothing wrong with my card. I also recorded this and the paypal bloke who was telling me it was not paypal. I returned to paypal to prive my point by playing the recordings to them. The woman while the recordings were being played to her make her job covering excuses and put the phone down. You see she saw it as an opportunity as I was not there or highly unlikely to be able to hear her or know what was happening to put the phone down 'scot-free'. Unfortunately for her I have two recording devices, so she was recorded in the act.

I am sure that if you were standing in the middle of a field covered with grass, and you said the grass is green they would say 'no its not'.

[UPDATE] There has been some progress. I now can use my debit card online to make donations. But this took a further conserted effort. I finally got thriugh to someone who in typical Paypal fashion symphases with my plight over the phone, but did not do anything there and then to releive the situation. A number of weeks later I find that this problem has gone. So I guess what I said to this guy got through.

But I still would not have an account with them, and still will have as little to do with paypal as possible.
Initially signed up with this outfit, but later cancelled due to the stupidity of call centre staff question "is this your account?". However a couple of weeks later I tried to resign with them (I know its not rational!). This time over the phone she said they were using the postoffice database for finding addresses. I challenged this as if one goes to the postoffice website and put a postcode in to their search box what fuelbroadband has is not the same as the postoffice database. Surely the postoffice is using the correct database. But no, don't admit we are wrong or lying. So I could not sign up over the phone. But I could do it online, that is of course if I ignore the error in their database - wrong address put in their by another isp - yes its a isp database not postoffice database. Anyway I signed up online and waited for the result. Failure. When asked via their site I was given that it 'may' be reltated to a credit reference agency. So I got a statutary credit report for myself from the credit reference agency. No footprint from fuelbroadband - they had not on either occasion checked the credit reference database. I called and pointed out this fact to them. Anyway, avoid if you do mind being lied to by hapless call centre staff. BTW this outfit was once called newcalltelecom.
It's difficult to know where to start. For myself it was and is always about their customer service over the phone and in writing. I suppose it may be best summed up by this quip - "we don't lie, we just don't tell the truth he-he-he aint we clever". Their attitude is that the customer is even more stupid than they are, and as a consequence can say and do what they like, and the customer has to do what the hapless call centre staff likes as well. Awful. They have put me off from having another provider for a long time.

Not only the above but they will say anything to make a sale - in otherwords lie - claim that everything they do is covered by OFCOM and when challanged try to say well "we are a telecommunications company and OFCOM handle telecommunication companies" and when this is challenged by splitting different areas such as the ICO handles data protection not OFCOM, their reply 'is how do you know this?' - the question is why do they 'not' know this? BTW according to talktalk OFCOM also allows them to do a credit check - but they dont as I contacted OFCOM who were annoyed at myself, said they did not, and told me to contact the company.

There is also the small matter of 27 identical entries in a row on my account notes which when talktalk were asked they refused to supply an explanation, hiding behind rules that have already been fulfilled ie I have proved identification to be able to receive the account notes in the first place, therefor I have already provided identification to receive an explanation; but no this is where talktalk say they do not know who they are dealing with and that I need to supply the same identifying information even though we are continuing with the same topic and line of enquiry - but of course they are covered by OFCOM right?
On the surface, they appear to be good, with nice communication and fast delivery. But recently I have discovered, due to accessing my credit reference report, that they are doing stuff behind the scenes and out of sight, or where they think few people will look, and with dubious permission even though they are following the rules.

I found, due to receiving a credit report that bullionbypost have been marking and checking my credit reference file - admittadly not a hard/permanent footprint, but all the same I thought this strange, after all I do not buy on credit.

So I contacted them to ask why they are doing this. They pointed to KYC (Know Your Customer) as the reason as to why they did this. For two replies all they would say was that it was down to KYC and that they are following regulations. So I went to the Inland Revenue website and looked up KYC rules - it turns out that its not that clear. From what I could gather there are certain guidlines before you check a customer Credit File - did I purchase using funds from many sources... no; did I make a purchase of over 15,000 Euros... no; but the last rule of KYC basically gives the instruction to check 'just because' which bullionbypost was following and simultaeneuosly ignored the first two rules. My last communication with bulionbypost pointed this out, to which I am still waiting for a reply after all this time...
At the beginning of 2015 I tried to buy some silver from this company. I was having some trouble with payment at the time, but informed the company of the troubles. At first they said ok, but then I received an email informing that they had cancelled the order - I had the money in cash btw. Go forward a number of months and I tried to place another order. I was told that because "I" had cancelled the order I could no longer place any order. I pointed out, and proved with emails that they sent that they had cancelled the order. But no, would not accept by not responding, after they had been shown the proof. Make your own mind up.
I telephoned them about a problem with their site - something that didnt make sense, and still does not. Then their dance began. They found ways to put the phone down on myself, but simultaneously keep their job. What do I mean by that? Putting the phone on hold or mute indefinitely is effectively putting the phone down on the customer, but without actually putting the phone down on the customer.
In addition, I telephoned them to complain about this tactic. I spoke to a supervisor, who after I told him what had happened and what I thought about it, just said 'sorry' then proceeded to ask why I was calling. Surely I said it is obvious why I am calling, as I have just told you. But try as I might he still persisted in ignoring, and changing the subject. So I closed the account, with btw not going through a proper security screening. So anyone could call them and close any account that they happen to have the correct answers for the so-called-security-questions, as the questions are common knowledge ie name, address, postcode and email address.
I call them now from time to time just to prove how stupid they are, with ridiculous questions asking for their opinion on make believe world events. Here are two questions. The first "what do you think of president de gaul of france nuking china because china was manipulating the french currency, the franc?" The second question I have posed is "what do you think about Lee-Harvey-Oswald being able to get a gun of the black market and shooting Jesus. Do you think he should have been able to get a gun of the black market to be able to do that?". The answers are ridiculous to the extreme, and just prove how stupid these telephone staff are. I was roflmao at their attempts at answering. Very amusing.
Paid £461 sterling for 50 silver coins. Paid by bank transfer. Paid within time period. No delivery. No explanation. No communication. Phone always engaged or no answer. Rip-off avoid.

Received an email from them this morning stating that they are now trading under a changed url - eurgold.de

EDIT - This company/business is no longer about. The owner a certain Shane Buckley packed his bags and ran after trying on zerohedge to restart the scam with another website - goldbullioneu - He was thrown off the zerohedge website, the new site was immediately moth balled, and that is that.
Trying to set an account up. Came to the payment options. Found that even though their was an option box next to paypal this was a faux option. It is compulsory to tick the paypal 'choice'. Weird. I, m guessing that legally you can make a payment anyway you like, but ebay want to 'legally' force you to use paypal. Once you tick the box your choice has gone. I telephoned on numerous occasions as I could not understand why there was an option box, but it was not an option. After one hollow reply after another, the account was closed by ebay. I am now for life permanently banned from having an ebay account, unless I send documentation ie photos of myself. Strangely it hasnt killed me and I fail to see the punishment or bad effect of this. They are basically a law unto themselves. Judge, jury and executioners. The wild west.
Bought what was advertised as 100% cotton shirts. Turned out that they were a cotton/polyester mix. Complained to alibaba. Went through their process. Took photos of the label that shown the percentage of the mix. All the while the seller with the broken english was complaining that he had done nothing wrong - "dears". Alibaba made a decision. Because it was 80% cotton I was to be refunded 20% of the cost of one shirt. But I bought two shirts together. They had the same order number. I sent photos of two shirts - different colours. They didnt put two-and-two together. The western way is to get a full refund - not 20%. As it turns out I did not even get that money. So no refund - 'dears'! As thick as two short planks put together. They make a poodle look intelligent.

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