For a week I have been raining telephone calls upon this outfit trying to get them to sort out a problem of their creation. That is they have stopped the use of my debit card on their guest accounts, which means I cannot make donations. They have been telling me that there is nothing they can do; but I know that they can as I have been in this situation with them before and their executive escalations department removed the problem.
This is what they have been doing instead:
Making opportunities for themselves to put the phone down, such as, after you have countered what they claim, they go silent for a short time say 120 seconds, then they make their putting the phone down speech ie I cannot hear anyone anymore, I am going to put the phone down, you can always call again later to get th problem sorted, thank you for calling paypal, have a nice day. Then they put the phone down.
Or a variation of this ie they do the putting the phone down speech ie I cannot hear anyone anymore, I am going to put the phone down, you can always call again later to get the problem sorted, thank you for calling paypal, have a nice day. Then they wait for for a couple of minutes before putting the phone down.
Here is the thing with both - who are they saying all that for if they are claiming there is no one there? Whose listening? Its just to make sure that they are covered using the recording.
They even put the phone down while you are talking, of course making sure that there job is covered by doing the end of call speech - and this is despite the fact that they are not supposed to do that - so they claim!
I had one yesterday telling myself that it was my card issuer that was causing the problems not paypal. I repeatedly called him a liar. He put the phone down while I was talking. I then contacted my card issuer, who assured myself that there was nothing wrong with my card. I also recorded this and the paypal bloke who was telling me it was not paypal. I returned to paypal to prive my point by playing the recordings to them. The woman while the recordings were being played to her make her job covering excuses and put the phone down. You see she saw it as an opportunity as I was not there or highly unlikely to be able to hear her or know what was happening to put the phone down 'scot-free'. Unfortunately for her I have two recording devices, so she was recorded in the act.
I am sure that if you were standing in the middle of a field covered with grass, and you said the grass is green they would say 'no its not'.
[UPDATE] There has been some progress. I now can use my debit card online to make donations. But this took a further conserted effort. I finally got thriugh to someone who in typical Paypal fashion symphases with my plight over the phone, but did not do anything there and then to releive the situation. A number of weeks later I find that this problem has gone. So I guess what I said to this guy got through.
But I still would not have an account with them, and still will have as little to do with paypal as possible.