mister p.

I made several calls yesterday. Let me rephrase I was forced to make several calls yesterday.

I originally called due to a contradiction in their terms for a £60 voucher. At clause 5 they state something like you are not eligible for the voucher until or for 90 days. This is followed by clause 6 that states that once your line has been activated then you will receive the voucher. I called them to explain. I got the usual corporate blarney that tried to explain away this issue. Of course the explanation barely was in line with the words in the clauses.

Other gems to note include the following from this call and subsequent calls include: the passing the buck tactic, forever accusing myself of not providing a reason for the call, accusing myself of calling the wrong number, condescension by phrases such as 'is your tea getting cold' or 'I think the simpsons is on now' ie trying to get myself to end the call without the agent having to tell myself to go away or end the call, myself having to repeatedly say 'as you are not helping please put the phone down', the abuse by these tactics of the caller, going beyond the norm of acceptable behaviour ie forever despite being told to go away refusing by remaining on the call, changing the subject when the questions that the caller asks or the points that the caller makes are too close to home, the complete make over of the call by the agent as if the caller has asked a different question entirely so that the agent can deal with the call as if an entirely different person is on the call, forever carolling to get what the agent wants... the list does just go on.

Overall, condescending, arrogant, devious, manipulative, breaking the rules of acceptable behaviour, forever angling for a result which is good for the agent and to hell with what the caller feels or wants. Did I mention selfish?

I would give minus stars if I could.

Also why give a telephone number to contact them on their web page and it states to contact uswitch use this number, but if used you get through to a different organisation?

Just spent the better part of 90 minutes on three calls with these clowns. The first call the female representative could not get past forcing myself to answer a question which I could have supplied any answer I wanted and she would be non the wiser. When it became clear to her that I was not going to help her keep her job, she hung up.

The second call I asked another female representative whether they have call logging feature because of the question I was asked on the first call. This one tried to make out that she had no idea what call logging is, only to go on and use call-logging to tell myself that I had called before and what the call was about. She them went on to pull a classic call centre trick, that is say just wait a moment, then after a certain amount of time has elapsed, come back to the phone put the phone down, because there is a rule that states that if a certain amount of time has passed with no sound then the hapless employee can put the phone down - no thats not using the call to keep her job - now is it?

The third, I was to a superviser, who subsequently refused to answer questions about what had happened on the first two calls, who deflected, who made excuses about deflecting, then made an excuse for herself to put the phone down. And just as she was I told her to eff-off. And she and they deserve it.

Needless to say but I have just sent them an email to close the account.

Upon the first three calls I made to this company, all three women I talked with, subsequently wrote, on my record, that I had not answered security questions. I pointed out when I found out about this that the opposite was true. The manager I was talking with found that I was correct, and he apologised profusely; but that set the tone of my stay with plusnet.

Here is one for you, just to show that they are playing the caller and are not very good at it. I state that they must have my details on the screen as I am calling them using the line I rent from them The reply I got was sublime and went something like this "No, no, no, it doesnt matter that you are calling us using the line that you rent from us, we have no details on the screen, it is a white screen, a blank screen. I am waiting for you to give me the answers to the questions so that I can pull up your details (drum roll for the punch line) Mr Jones!"

Here is how it ended. I had had enough of them, so I put in a termination of contract request. This takes two weeks to go through because of the BT engineers. Near the end I cancel the termination request, and I am told that the termination request had been cancelled. But as it turns out there is a difference between what they claim is happening and what will happen. At the end of the two weeks on a Monday I awake, do my stuff, and then went to switch on the internet. Nothing - no connection. Same with the phone line. You see by the end they were taking my protestations personally, and this move by plusnet was personal. They had no intention of cancelling the cancellation.

So I would say stay away.

Basically money was taken from my account.

Lloyds have not refunded the money, as is claimed they will do on their online guarantee.

Lloyds have not followed the rules of the FCA in this matter either. Despite claiming they are regulated by the FCA in most of their documentation.

BTW they are not only regulated by the FCA but are also authorized by the FCA which means they definitely have to follow the rules of the FCA.

They have lied both to myself and all outside bodies ie the FOS, FCA.

Their staff have lied about my behaviour while in one of their branches. I was accused of being aggressive and threatening. But here is the problem. Three hours later I returned to the local branch, only to have the woman who subsequently lied about my behviour, to not know who I was or why I was there. You would think with someone who had been aggressive and threatening with you three hours earlier, that you would remember who that person is. It does not pan out.

Avoid these clowns. Deal with them at your own peril.

Initially signed up with this outfit, but later cancelled due to the stupidity of call centre staff question "is this your account?". However a couple of weeks later I tried to resign with them (I know its not rational!). This time over the phone she said they were using the postoffice database for finding addresses. I challenged this as if one goes to the postoffice website and put a postcode in to their search box what fuelbroadband has is not the same as the postoffice database. Surely the postoffice is using the correct database. But no, don't admit we are wrong or lying. So I could not sign up over the phone. But I could do it online, that is of course if I ignore the error in their database - wrong address put in their by another isp - yes its a isp database not postoffice database. Anyway I signed up online and waited for the result. Failure. When asked via their site I was given that it 'may' be reltated to a credit reference agency. So I got a statutary credit report for myself from the credit reference agency. No footprint from fuelbroadband - they had not on either occasion checked the credit reference database. I called and pointed out this fact to them. Anyway, avoid if you do mind being lied to by hapless call centre staff. BTW this outfit was once called newcalltelecom.

It's difficult to know where to start. For myself it was and is always about their customer service over the phone and in writing. I suppose it may be best summed up by this quip - "we don't lie, we just don't tell the truth he-he-he aint we clever". Their attitude is that the customer is even more stupid than they are, and as a consequence can say and do what they like, and the customer has to do what the hapless call centre staff likes as well. Awful. They have put me off from having another provider for a long time.

Not only the above but they will say anything to make a sale - in otherwords lie - claim that everything they do is covered by OFCOM and when challanged try to say well "we are a telecommunications company and OFCOM handle telecommunication companies" and when this is challenged by splitting different areas such as the ICO handles data protection not OFCOM, their reply 'is how do you know this?' - the question is why do they 'not' know this? BTW according to talktalk OFCOM also allows them to do a credit check - but they dont as I contacted OFCOM who were annoyed at myself, said they did not, and told me to contact the company.

There is also the small matter of 27 identical entries in a row on my account notes which when talktalk were asked they refused to supply an explanation, hiding behind rules that have already been fulfilled ie I have proved identification to be able to receive the account notes in the first place, therefor I have already provided identification to receive an explanation; but no this is where talktalk say they do not know who they are dealing with and that I need to supply the same identifying information even though we are continuing with the same topic and line of enquiry - but of course they are covered by OFCOM right?

Paid £461 sterling for 50 silver coins. Paid by bank transfer. Paid within time period. No delivery. No explanation. No communication. Phone always engaged or no answer. Rip-off avoid.

Received an email from them this morning stating that they are now trading under a changed url - eurgold.de

EDIT - This company/business is no longer about. The owner a certain Shane Buckley packed his bags and ran after trying on zerohedge to restart the scam with another website - goldbullioneu - He was thrown off the zerohedge website, the new site was immediately moth balled, and that is that.

Trying to set an account up. Came to the payment options. Found that even though their was an option box next to paypal this was a faux option. It is compulsory to tick the paypal 'choice'. Weird. I, m guessing that legally you can make a payment anyway you like, but ebay want to 'legally' force you to use paypal. Once you tick the box your choice has gone. I telephoned on numerous occasions as I could not understand why there was an option box, but it was not an option. After one hollow reply after another, the account was closed by ebay. I am now for life permanently banned from having an ebay account, unless I send documentation ie photos of myself. Strangely it hasnt killed me and I fail to see the punishment or bad effect of this. They are basically a law unto themselves. Judge, jury and executioners. The wild west.

As title, have used this company for years, if not two decades, to route phone calls through, to reduce the charge of the call, with the only reason i dont give five stars being there was once a blockage by the company over the transfer of a direct debit to another bank, by ******* - otherwise quite good.

Pity all isps and telephone providers in the UK try to block this service - shame on them.

On November 22nd 2023, I was finally able to report fraud on the account, I received later in the day an email claiming that my claim had been successful, that I would receive the money by the end of the next business day, I am still waiting.

They back-slid on that promise, and no matter how many times I call them, or explain the situation, give the number on the form they sent, they will not return the money - its not that they directly state
Over the phone that they will not return the money, they are just making it clear without doing that.

Then I found that there is a FCA rules covering this type of situation, that provides a guideline to follow, and as Natwest claim they are regulated by the FCA they should be following this guideline, but you try telling them that, one such instance I had the phone put down on myself with the bloke saying repeatedly "I'm sorry" as he did so.

Of late have been asking for written confirmation that they will not be following the FCA rules or returning the stolen money; I have called them repeatedly for this confirmation, but none is coming; they have put the phone down, transferred to another section who does the same, and when I refuse to give account information unless they guarantee that they will send the letter, they try their best to manipulate myself with phrases such as "I will look into it", "I will try to help", I cant help if I do not have account information", "maybe I will help", but I hold steady.

I have called them so many times that it is quite clear that they are not their to help the account holder - just themselves, and when their verbal manipulation fails, they resort to making an self-serving excuse, that entirely helps them to keep their job statements such as "as this conversation is going in circles", or "as you do not need my help I am ending the call" - just to make sure they can get the job covering message on the recording, and don't forget having the last word either, for the same end.

Indeed, Natwests whole MO is to hold the customer over-a-barrel until Natwest gets what they want, even if its already been done, with a vague promise that maybe they will help – even the word help is vague, as I have come ro understand.

This sitaution has been quite revealing of Natwest bank, its statement that they are there to help, the call is important to them.

You have to find it ironic, that companies seek customer experiece, yet will simultaneously do something like this – its illogical.

On a number of occasions over the past few years the local some of the sraff of the local sainsburys store have had a 'pop' at myself, or just been unhelpful - just because on the surface of it, as follows

* One even though I was standing directly in front of her and non-verbally indicating I needed assistance, jusr stood there making sure her hand were nice and germ free, and when challanged she said "she did not respond to non-verbal communication" - make of that what you will.

* One woman blocked my way, ordered myself to go another way to get to the self-service tills, and she added that I was standing to close to her for her liking.

* Same woman, when she knew I was trying to catch her name on the badge she was wearing, just walked past practically shouting her name and pointing to her badge.

* Another woman, jumped backward to avoid being too close to myself - as ff I was contaminated.

* This is what started the treatment or the first incident; I was leaving the store, and just outside was a queue of people waiting to be allowed to enter, with at the head of the queue an old woman who asked the male employee whwther it was safe to enter, and as I was passing the male employee said to the woman "it is safe to enter madam 'now'" to which they both s$#*!ed.

There are more, but the point is that almost every incident was reported either to the head office over the telephone or directly to the management of the store - to this day all those people still work at the store, something of which I have intimated to the head office with maybe the management of the store and the wider management are discriminatory, after all they seem to be allowing this treatment to continue.

PS One thing I forget to mention is that I look different to others, only added to explain the treatment of myself.

At the beginning of July 2023 I was informed that fraud had been attempted on my account and to call them to confirm some transactions, little did I know that this would turn into such a farce; I was told after answering an extraordinary amount of questions, that I had failed and to go to a local branch with id to have the account reopened as now the account is blocked; I have not done this as I think I did not fail, and have asked them to provide evidence of this which has not been forthcoming; since then I have had several text messages and automated calls asking to contact to confirm transaction I have called at least four times but have got nowhere with them, I have been repeatedly asked for the long card number and when I finally refused the call was terminated by them, a woman repeatedly asking whether I wanted to end the call until I asked her if she wanted to end the call as it looked suspiciously like she wanted the call to end, which finally she did, a guy stating that what he wanted to do was go through transactions, and when I asked will the embargo on my account be lifted, he just repeated what he wanted to do until he closed the call, and yet I am still receiving test messages, despite the account being effectively closed for all intents and purposes, funnly thing is I was slowly closing the account anyway due to this bank blocking an online purchase, which left myself wondering, from that point on, whether this purchase or that purchase will be blocked, funny thing is with the new bank I bought what was blocked by natwest; any way at least initially, I am taking all the complaints I have made to the financial ombudsman; I presume that natwest must have thought that I had no other means than the money in that account, little do they know.

They then went further, I got of of the situation above by acquesing to their demand, but then immediately they, as I requested a refund for one fraud transaction, sent an email stating my claim was successful and the money would be refunded, then they refused, not in so many words to honour that undestanding, and on top of that I have had the account once again disabled for i dont know what - so today I have sent the debit card back and closed the account.

So after five months of blocking the account, they then within 2 weeks reblocked the account - all on the whim of a call centre staff membar.

Nothing but aggrevation all the way through.

Bought a chest of drawers as a flat-pack; not so long later the drawers collapsed, and would not fit back in place, I was forced to put matches behind the rail, on one side, for each draw, this worked for while until the draws again collapsed with myself fixing the problem by inserting matches behind the rail on the other side; I can only think that the item was in a damp place, was not properly seasoned, when measured, my place is dry, and still the drawers shrank; the item also came the a central strut for the back snapped, which they replaced.

Recently I checked the side with a ruler to check if the item had buckled or is bowed, and sure enough it has indedd bowed, without amy heavy weight on top pressing down.

Received a letter from BG stating that I could make savings if I switched to a singke rate meter and changed payment to Direct Debit; I followed the link in the letter to a webpage, from there booked an appointment to have an engineer fit a single rate meter, then I received a confirmation letter of appointment, it was at this point I noticed smart meter; not in any of the communication was a smart meter mentioned; I contacted them about this but a reasonable explanation was not offered, after yet a further communication I put to them that they was pulling a fast one, that they was just teasing myself; I wrote a letter where I stated the problems in terms of health when it comes to smart meters, the response was basically to not refute anything I wrote apart from saying that its ok with the government. As I have put to them they are basically charging to save money, because if a digital meter is fitted I have to pay for it, and now they are saying digital meters are in short supply.

Considering their stated goal is to help save money should I have to pay to do this?

In addition earler last year I set a direct debit paymney method, but not only did they take the dirst payment within three weeks they took a second payment of the same anount approx £263, when contacted about this they claimed that I had agreed to this; I contacted the bank, had the second payment rescinded, stopped the Direct Debit; it was only to the bank did they say the mistake was on their part.

Have been with BG for less than a year; have found them, due to the Indian call centre staff difficult to deal with., from ending the call abrubtly, not dealing with complaints, overcharging, and the latest not telling myself in three pieces of communication that to save money I would have a smart meter installed untill the confirmation letter arrived, also offering a reduced rate but when it comes down to the crunch charging myself to save money.

I wish I was not with them, truely a value service, with incomprehensible call centre staff.

Have been a customer of naturesbest for some years, but recently due to research and asking questions, I discovered that some of their products could be construed as less than healthy, namely Cod Liver Oil, Magnesium tablets; I telephoned one of naturesbest nutritionists to ask the simple question "what does the word 'pure' on their cod liver oil liquid actually mean. I was told that the oil is sieved or filtered to remove heavy metals, but in the process vitamins such as retinol and D3 and anything else is filtered out, then just like with breakfast cereal, man made vitamins are inserted, in otherwords a fortified product; this does not sound to myself that they should be using the word 'pure', and as far as their Magnesium-375 product is concerned, I dont think that they should be using Magnesium-Carbonate as the main ingredient as this is essentially chalk as its the main constituent of chalk.

I left a review of both products on the review section for the respective products and the reaction was quite revealing; first I received an email stating that the government allows them, in reference to the magnesium being essentially chalk, then interestingly I received an email from a company called Lamberts, who appears to be the parent company, basically asking whether the review could be 'recalled', I asked what this meant and I am still waiting for a reply to that, but I think it meant removed, I was then Indirectly threatened by a member of Lamberts that I should maybe shop somewhere else and close the account, and that I have left several reviews already, which I had not and pointed out successfully; but more recently I left a review of my experience on trustpilot where naturesbest again were angling to have the review removed by trying to use trustpilot rules, in so much as naturesebest stating that they could not find myself on their system; So I am posting here
Something of what happened.

Not good quality
Bought a pair of hi-tech outdoor boots in the autumn of 2020, but here I am nearing the end of winter and I find that the leather is peeling, and one of the lace ties has snapped off - I have not worn these boots everyday, as I have mostly worn wellies while trecking through the outdoors at the back of where I live.

Not good quality; I shall think twice before ordering from this outfit - reminds myself when I tried to buy a jacket that was not the stated size - due to shrink-flation - and had to send the jacket back, where I had to pay for the delivery - who profits from that?

Also, an account was opened in my name at millets by another company, and now cannot close account due to bad self-serving customer service.

Bought a pair of sandals from this outfit; received two emails from them stating that the order is being processed and the order has been dispatched. Then I get three emails from Millets stating that an order has been processed, dispatched and an account had been opened in my name at Millets.

I contacted Millets who thought that the emails are fraudulent, as my bank thought too.

But I did receive the sandals - from Millets?

It appears that someone at peterstorm opened an account at Millets in my name and placed an order at Millets - isnt this fraud?

It appears that no-one at peterstorm can be contacted about this - so here we are reporting fraud of peterstorm staff on trustpilot.

And no matter what I still have an account at millets that seemingly cannot be closed due to bad customer service.

Ordered two items, both have been received - so no problem there.

However, I do not understand why they would forcibly require you to have a members card at the cost of £5 - surely this defeats the object that they claim of saving money, and who wants to be a member anyway - why should one need it? It seems to be a ponzi scheme - some people will order many items and some will hardly order at all, and its from this latter group that the company recoups their money for all the savings they claim that a customer can make.

I was able to contact them and have the card and membership cancelled, but why should I need to do that, why create this extra work for myself, why force a person or try to pull a fast one over this?

However, there was a pair of sandals on their site that interested myself, instead of ordering again from this outfit and having the same problems, I ordered directly from the company (peterstorm) where I got free delivery and the sandals were also cheaper, both of which was the opposite on gooutdoors.

Have been hopping for years from one ISP to another always disappointed and completely let down by self-serving customer service - but this companies customer service is the exception to the rule. They may not be there over the weekend but when they are there you get one-on-one customer service where one of the same two people answer the telephone without making you go through the spanish inquisition with bogus security questions; problems are fixed while they are still on the phone and they are patient with you.

Only problem is that they rent their lines from talktalk, and with that comes blocking rules to certain sites - but it can be bypassed by using a proxy - LOL - nice try talktalk!