Missy S.

I recently came across a 40% off promo code on a podcast I listen to. The podcasters use this site, themselves, and had some great things to say (of course they did). Anyway, I thought it would be great to try Swap with the promo code discount. Lets just say, Im less than satisfied.

The positives: I find the prices to be fair for items received. Its basically an online consignment shop, and the items I received were in good shape, with the exception of one pair of pants that smelled strongly of perfume (Im allergic). The package was shipped quickly and the items were packaged professionally.

The negatives: Out of 6 items, I kept one. Ill start from the beginning, though. The promo code only works on certain items, which is not obviously posted when you spend time shopping for the items you want. The search capability is okay at best. I do like that they add fabric types and lengths, but their filtering is a bit wonky. When I went to check out, only 3 items were discounted and the others ended up staying full price. Very misleading. This was not mentioned in the copy on the podcast. I went ahead and bought the items because they do have a 30 day no questions asked return policy, which is not completely true because I did fill out a questionnaire for returning. As far as the items, a few just didnt fit right, and thats to expected, but TWO items were not even remotely the correct size. I ordered mostly 2Xs and size 20s. A pair of pants was a size 4 (it wouldnt fit on my ankle). A skirt was a size 12. Both items read 20 on the website. The pair of pants smelled strongly of perfume, which I am allergic to, and as soon as I removed them from the package, the stink permeated my bedroom. Gross. I have filled out the return page (which was easy), and Ill see if the return is as easy as they claim.

They sent a 10 dollar coupon with the order, but I probably wont use it. I have been selling online for years and thought about selling with them until I received my order and searched out reviews. Seems they have some shady practices. Ill stick to local consignment shops and Poshmark.

In the end, I do not recommend them, even with a deep discount. Its more trouble than its worth.