Developed in part with a grant from
the National Science Foundation

Member since June 2019

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 13

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star
1

1 Review by Missy

NetSpend

NetSpend

6/20/19

Recentlygot a Netspend card, loaded $215 and the first time that I went to use it it got denied. Called customer service and was told that it is standard procedure for them to receive a copy of my social security card even though it says that nowhere on their packaging. Unfortunately I've lost my social security card so I explained that to them ask them if I could provide any other type of documentation they told me no. After a much heated debate with their horrible customer service representative I was told that they would be mailing me my check back and I would receive it in 7 to 10 business days. I also didn't mention that I purchased that card to pay a traffic ticket and another bill that I had due on that same day, so now I had to call the police department get an extension for 30 days on my ticket and my other bills yet to be paid. Today I arrived home it is the 10th business day, run to my mailbox and guess what?? no check from NetSpend. I also forgot to mention that when I called them about it the other day to check on its status they had my condo number wrong even though I was the one who registered it and certainly registered it right. So in my mind I think because I caused such a stink with the customer service representative he purposely left a number out of my condo number so that I wouldn't receive the check, because come to find out when it gets sent back there's another 15 day waiting period Before they can mail you another check, that also takes 7 to 10 days to arrive. I'm going to call them tomorrow and raise hell I want my money back I'm not having it tied up for over a month because they're stupid and cannot do their jobs right. If you are planning on purchasing a NetSpend card do yourself a favor and buy a Visa gift card instead! Horrible experience!

Missy hasn’t received any votes.

Missy hasn’t received any thanks yous.

Missy doesn’t have any fans yet.

Missy isn’t following anybody yet.

Similar Reviewers on Sitejabber

eduardod39
7/13/19

Never buy a Netspend prepaid card, they market them under various labels so check online before...

robyt1
7/5/19

My experience with NetSpend occurred last summer, and I am glad that I really dodged a bullet...