Missy E.

I would give them a"0" if I could.So were pick up our car on Jan 17 in Liberia at the Budget Counter and the rep for Budget says the Liability insurance provided by you guys is insufficient and we will be charged $5000 if we so much as nick someone's car. SO frightened w and he says"GO AHEAD AND BUY THE ADDITIONAL LIABILITY INSURANCE AND YOU WILL BE REIMBURSED BY US WHEN GET BACK AND FILL OUT THE CLAIM". He assures me he has noted all conversions and there is also a recording of our conversation and exactly what he told me to do and that we'd be reimbursed. I do as he said and purchase the extra $114.94 insurance ONLY because I was told we would be reimbursed. Get home, fill out the form, get a letter via email from Rental cars.com that they are processing my refund. Never see it show up. Then I get an email today that "they have reviewed the case" and will not be reimbursing us. A a top sales travel agent I will be posting for our 6000plus agents to suggest no one use this company. Terrible service., and directly lied to the customer. I am a travel agent and want to make everyone one aware not to use them!