My husband ordered me a pair of New Balance shoes from Peltz for Christmas. He opened the box the night before Christmas to "wrap" them (and by wrap I mean throwing them in a gift bag that he came across that said "Happy birthday" and throwing in newspaper for tissue paper, ha :)) , and discovered two completely different shoes. He laughed, and told me I would also get a kick out of my gift when I opened them. :/ I was just confused when I opened the box. They were both size 8, both the same brand, but definitely not the same shoe style. The bottoms of the one pair were white. The others were neon yellow and aqua. The body of one was navy blue with a teal "N", the other more of a Royal blue with a neon yellow "N". When I called to tell them, I expected an "I'm sorry, that must have been disappointing on Christmas." What I got was, "Order number?" Never an apology. I was nice as could be, and wasn't trying to get anything for free. They said if they had the pair in stock they could re-send me the pair he ordered, but if not, they would credit his account. I told them I did not want the shoes. I've been in customer service for many years, and I know that a little empathy goes a long way. I don't want to buy from places like this.