Miss A.

Following a terrible experience with cusinart.com, I contact the Gourmet Depot store. Firstly Gourmet Depot have a customer service phone number (unlike Cusinart) which is answered by people who know their products and are very helpful. Transaction was completed quickly and without problem!

AVOID this site, the store are not to be trusted - what's more there is no phone number to call when things go wrong and things will go wrong! I received confirmation of my order but three days later heard nothing more. The confirmation email stated that I could cancel my order prior to shipping. I tried to ring, but no phone number is listed on the web page, so I emailed. 24 hours later the reply said I couldn't cancel my order because it was at the warehouse (which is not in line with what the cancellation policy on the confirmation stated!) I wrote several emails trying to get someone to respond and action my cancellation request but no response. Then at 11pm the next night a delivery email is posted stating the goods are on the way. On this email is a tracking number. The tracking number link does not work and in trying to use the tracking number directly via the UPS site, it is not recognised. Of course on issuing the delivery email, Cuisinart charged my credit card.
So 9 days later I have no goods, no way of tracking them, no way of getting a response from the store and a debit from my credit card - AVOID THIS STORE!