Miroslav D.

I have been using FreeTaxUSA for 7 years. Always have been happy with their service. Until 2017 -- now I cannot pay the $23 for the services (filing 2 state returns).
I get
"Authorization was declined. Please verify your payment information or use a different credit card or bank account."
Error, even though the info is correct. I try a different card. Same result.
My girlfriend is doing her taxes, and hit the same issue. Tried several of her credit and debit cards, no luck. The only option is to have the fee deducted from tax return, FOR EXTRA $20 going to their pocket. Are they serious?!
No thank you, going to file with a different provider instead.
Utter frustration.

EDIT: I contacted the FreeTaxUSA folks through their "Support" section and got a fast response, even though it was weekend. It turns out the payment was failing because I was trying to pay from outside the US (traveling in Europe at the moment). The decline would not have been so surprising and frustrating if the error message was actually saying the reason "You cannot submit payment from this country", preferably at the beginning of the process. Once I figured out that this was indeed the problem, I was able to submit the payment -- if you are in this situation you want to spoof your geolocation, e.g. by using something like tor-browser, or ask someone in the US to submit the payment for you.
Changing to 4 stars, as the only issue really is misleading error message.